topic Re: Changing my rDNS in Everything else

Changing my rDNS

adamkimber2024 — Tue, 03 Dec 2024 14:14:23 GMT

Just signed up and activated static IP as need it for work but it says my rDNS will now be username.plusdsl.net

My username contains my full name which I'd rather not have on my rDNS for everyone to see.

How can I disable rDNS or have it changed to something like my-ip.plusdsl.net?

Re: Changing my rDNS

jab1 — Tue, 03 Dec 2024 14:19:34 GMT

@adamkimber2024 I have asked for this to be moved to the relevant board. A staff member will respond in the near future, asking for the required information to enable them to make the required changes.

Re: Changing my rDNS

Baldrick1 — Tue, 03 Dec 2024 14:39:02 GMT

Moderator's note:
Thread moved from Broadband to Everything Else

Re: Changing my rDNS

adamkimber2024 — Wed, 04 Dec 2024 15:57:45 GMT

Thanks for moving this.

Is this something that I can contact customer support about or do I just need to wait for a rep to see this on the forum?

Re: Changing my rDNS

jab1 — Wed, 04 Dec 2024 16:01:11 GMT

I would wait for a staff member to see this, personally. Some of the front-line phone support can be a little 'under-trained'

Re: Changing my rDNS

MisterW — Wed, 04 Dec 2024 16:05:29 GMT

Is this something that I can contact customer support about or do I just need to wait for a rep to see this on the forum?

@adamkimber2024 one of the help team should spot this thread shortly and handle the request.

As @jab1 says, its not a common request and unless you get a very knowledgeable agent, front line support are unlikely to appreciate what you are requesting.

Re: Changing my rDNS

MisterW — Thu, 05 Dec 2024 11:00:03 GMT

I'll try escalating this to prod the Help team

Re: Changing my rDNS

Townman — Thu, 05 Dec 2024 12:52:54 GMT

@MisterW - see tagging on another request of this class.

Re: Changing my rDNS

MatthewWheeler — Sat, 07 Dec 2024 15:11:17 GMT

Hi @adamkimber2024

I'm sorry for the delay with this

I've raised it to the right team to get changed and this should happen in the next 5 working days.