topic Re: Correcting a PTR record in Everything else

Correcting a PTR record

Capital — Mon, 11 Nov 2024 15:12:25 GMT

By default, Plusnet assigns my username to my fixed IP in the PTR record, i.e. username.plus.com. I have a mailserver attached to this IP. Can I change the PTR value to my FQDN? Does anyone know how this can be done?

Re: Correcting a PTR record

MisterW — Mon, 11 Nov 2024 15:24:06 GMT

@Capital Yes, you ask here, and one of the staff will pickup the request and ask for confirmation.

Assuming you already have a forward pointing A record to your FQDN, then the rDNS PTR can be set to that.

Re: Correcting a PTR record

Capital — Mon, 11 Nov 2024 21:34:38 GMT

Thank you MisterW.

My FQDN is [Removed]

I confirm that I have a A record in my DNS table for exactly that value.

Thank you.

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

Re: Correcting a PTR record

MisterW — Mon, 11 Nov 2024 15:35:09 GMT

I'd edit your post to remove the FQDN , this is a public forum. Staff will ask for the details either in a PM or by a ticket on your account.

Re: Correcting a PTR record

willcutforth — Wed, 13 Nov 2024 08:56:14 GMT

@Capital I have popped you over a text to sort this. I hope this helps.

Re: Correcting a PTR record

Capital — Thu, 05 Dec 2024 09:41:28 GMT

Hi @willcutforth ,

I have resolved the problems with my mailserver, so can we pick up the issue of my PTR record please?

Re: Correcting a PTR record

Tina11192 — Fri, 06 Dec 2024 10:36:37 GMT

Hi @Capital thank you for getting in touch.

I tried searching for your account using your email address, however, I wasn't able to locate it.

At your earliest convenience, please direct message me with the Plusnet username so that I can raise this off to our NetOps team.

I look forward to hearing from you soon