topic Re: Why does Plusnet not cater for disabled people???????????????? in Everything else

Why does Plusnet not cater for disabled people????????????????

Anonymous — Thu, 24 Oct 2024 15:17:44 GMT

Having been a very long time customer of Plusnet I can't wait until Feb for my current contract to end so I can go find a more caring supplier, being disabled I have great trouble using the phone so my main contact is via Email or chat and so far for the last 3 days they have ignored all my emails and not replied to any of my chats, I just get the usual who cares text (well their version)

'can take time for us to get back to you especially during busy periods so if you’re having issues with your broadband connection text HELP to 07800008121 and we’ll run tests on your connection to find out what’s going on. If you need an engineer, we’ll text you in 15 mins to book a slot or if you don’t need an engineer, our award-winning UK based support team will call you in around 30 mins (longer during busy periods) to help sort the problem.'

Whilst I can understand they are busy I think even 3 days is more than long enough the get some reply. I will do the better thing and walk with my business going elsewhere for a real service I've had some very hopeful conversations on both email and chat with other companies that would welcome my business and give me a priority email link to use should I need.

The only good thing Plusnet could do now is release me from the couple of months I have left with them for free band let me get myself sorted elsewhere, but of course by the time they read this it will be next Feb so I'll be gone.

Moderator's note:
Post released from the automatic Spam Filter.

Re: Why does Plusnet not cater for disabled people????????????????

jab1 — Thu, 24 Oct 2024 15:25:19 GMT

@Anonymous I can kind of see your point, and sympathise.

Unless your issue is account related, posting it on here can resolve it much quicker than going through 'official channels' - there are a number of clued-up people on here who can offer help and advice.

Re: Why does Plusnet not cater for disabled people????????????????

Anonymous — Thu, 24 Oct 2024 15:28:05 GMT

yea, I'm not that fussed now I'll be moving as soon as my current contract ends in Feb so I'll be happy then

Re: Why does Plusnet not cater for disabled people????????????????

jab1 — Thu, 24 Oct 2024 15:29:16 GMT

OK, but the offer is still there.

Re: Why does Plusnet not cater for disabled people????????????????

Anonymous — Thu, 24 Oct 2024 15:30:57 GMT

Thanks but this isn't the first time and its not going to get better so ........ to them

Re: Why does Plusnet not cater for disabled people????????????????

bmc — Thu, 24 Oct 2024 15:35:06 GMT

@Anonymous

Are you registered with PN as a "vunerable" person? If not, login to your Member's page and under Manage my Account (I think) there should be a link to register.

If you move ISP register with them when you move.

Brian

Re: Why does Plusnet not cater for disabled people????????????????

Anonymous — Thu, 24 Oct 2024 15:42:37 GMT

I'm pretty sure I am, i do keep asking them but I can't make them register me

Re: Why does Plusnet not cater for disabled people????????????????

Mav — Thu, 24 Oct 2024 15:49:47 GMT

@Anonymous

You say that Plusnet have ignored your emails but, as far as I know, they do not have an email address for reporting issues. What address have you been using as it may not be monitored?

It may be wise to take up @jab1's offer of help because, unless you move to a supplier that does not use OpenReach's infrastructure, any broadband issues would likely follow you.

Re: Why does Plusnet not cater for disabled people????????????????

bmc — Thu, 24 Oct 2024 15:50:09 GMT

@Anonymous

I don't know if your Member's page would show you as registered. It probably should.

If it doesn't go to the linked page and try to Register online and see what happens.

Brian

Re: Why does Plusnet not cater for disabled people????????????????

Mav — Thu, 24 Oct 2024 15:52:29 GMT

@Anonymous

This should be a direct link once logged in https://www.plus.net/apps/vulnerability/disclosure/edit/00509860

Re: Why does Plusnet not cater for disabled people????????????????

Anonymous — Thu, 24 Oct 2024 15:55:21 GMT

yes I'm sure I did all this, but it doesn't help when FB is just ignored and no email replies

Re: Why does Plusnet not cater for disabled people????????????????

Anonymous — Thu, 24 Oct 2024 16:14:12 GMT

the link you sent give me an error

Re: Why does Plusnet not cater for disabled people????????????????

Townman — Thu, 24 Oct 2024 16:38:35 GMT

Use this link - https://www.plus.net/my.html?action=additionalsupport and see Here for you | Help | Plusnet

What is it that you want? Plusnet offer contact via

Telephone
Facebook
Twitter
This forum
Automated SMS diagnostic and problem reporting
BSL supported assistance

You've been offered assistance by one of the community members ... if you'd only describe your service issue, but you seem to be more inclined to suggest there's no specific route to help YOU, which you are prepared to use ... 😕

Email has never been offered as a support communication channel - for numerous good reasons, the main one being that there is no dependable way to affirm that the communication came from you and not someone pretending to be you.

Re: Why does Plusnet not cater for disabled people????????????????

Anonymous — Fri, 25 Oct 2024 06:04:12 GMT

I use face book but so far its been 3 days I just get their away message with no update as of yet.

Re: Why does Plusnet not cater for disabled people????????????????

jab1 — Fri, 25 Oct 2024 06:28:33 GMT

So, what is the problem? As said a number of times here, there are Community members who can help, unless the problem is related to financial issues.

Re: Why does Plusnet not cater for disabled people????????????????

Townman — Fri, 25 Oct 2024 06:30:01 GMT

I’ve raised a query about coverage on FB.

Why not detail your issue here rather than just keep complaining that washing dirty laundry in the public gaze of social media is not working. As advised above, answers to many issues are often found from members of the community.

EDIT: @jab1 gets up earlier and types fast than do I.

Re: Why does Plusnet not cater for disabled people????????????????

jab1 — Fri, 25 Oct 2024 07:00:19 GMT

@Anonymous wrote:

I use face book but so far its been 3 days I just get their away message with no update as of yet.

And you use this forum.

Re: Why does Plusnet not cater for disabled people????????????????

Dan_the_Van — Fri, 25 Oct 2024 09:49:31 GMT

@Anonymous

did you comment on a plusnet Facebook post or send a message via FB?

The current contact methods appear to be either the phone or X (formerly know as Twitter)

Help on this forum is here if you seek it.

Re: Why does Plusnet not cater for disabled people????????????????

Anonymous — Fri, 25 Oct 2024 10:09:44 GMT

message via FB as usual I don't use X

Re: Why does Plusnet not cater for disabled people????????????????

jab1 — Fri, 25 Oct 2024 10:30:07 GMT

So what is your problem?