topic Andrew and Arnold in Everything else

Andrew and Arnold

Harro — Mon, 07 Oct 2024 18:04:45 GMT

Hi All

I switched my BT phoneline to Andrew and Arnold VOIP. I have 3 Yealink VOIP telephones, but I just cant setup the voicemail. Does anyone know if there is a way to get voicemail on Yealink phones using A&A.

The website says 1571, which I do, and record message, but it doesn't save the message and I cant receive the voicemail.

Website says it will email the voicemail to me, which it does, but I find that kind of stupid that you cant just listen to the voicemail from the actual VOIP phone.

Any help please

Re: Andrew and Arnold

MisterW — Mon, 07 Oct 2024 19:48:37 GMT

AFAIK there is no way with A&A to dial in and listen to voicemail. Some providers do provide that option but not A &A , it's email only I'm afraid.

Re: Andrew and Arnold

HPsauce — Mon, 07 Oct 2024 20:15:00 GMT

As @MisterW says, that's the way it works with A&A, saves them storing voice messages so enables simpler, cheaper services.

They just record any message left and email it to you. Personally I find it suits and I was aware of that before I contracted with them.

If you want to access recordings from your phone handset you'll need presumably to have a more conventional "answerphone" system that stores messages on a local recorder run by you.

I used to have that and was actually quite glad to get rid of it, I can pick up messages almost anywhere via my mobile phone.

Re: Andrew and Arnold

jab1 — Mon, 07 Oct 2024 20:15:19 GMT

As a point of interest, is that possible with VoIP? I'm with Zen, and any messages are stored on my machine, accessible via the 'phone control' section of my router.

Re: Andrew and Arnold

Harro — Mon, 07 Oct 2024 20:25:59 GMT

Thanks all, I'm not too bothered as we don't really get that many voicemails anyway. Shame really though, as the phone has a USB port, so would have been handy if you could have just inserted a usb stick and had the calls recorded locally.

I know you can record all incoming and outgoing calls to the usb stick, so seems strange it cant do voicemail.

Oh well, never mind, thanks for the quick reply's

Re: Andrew and Arnold

MisterW — Tue, 08 Oct 2024 06:13:04 GMT

As a point of interest, is that possible with VoIP?

Yes, the fact that its voip makes no difference, if your phone has a built-in answerphone then you can set that to answer before the voip system answers and to record the call locally.

Some voip providers provide a message store on their systems which can be accesssed by phone. Sipgate do that, my voip phone ( N300 ) will tell me there is a voicemail using its MWI (Message waiting indicator) and I can dial the sipgate voicemail number to retrieve it (similar to the way mobile voicemail works). They also email me the notification of the voicemail (and missed calls! ) so its the best of both worlds.

@Harro what model is your phone ?

maybe it has local answerphone capability and you just need to 'tweak' the settings so it answers before the A & A system

Re: Andrew and Arnold

jab1 — Tue, 08 Oct 2024 06:32:58 GMT

Fair enough, @MisterW I admit I haven't explored that possibility as I'm perfectly happy using the 'via computer' option, and the batteries in my handsets are old and don't really last long enough to listen to messages. I use a headset when answering calls -very few on the 'landline'.

Re: Andrew and Arnold

Harro — Tue, 08 Oct 2024 07:13:24 GMT

@MisterW I have 2 W76P and 1 T54W

Re: Andrew and Arnold

MisterW — Tue, 08 Oct 2024 07:52:28 GMT

@Harro had a quick look at the user guides but it doesnt look like either of those have built-in answerphone capabilities.

Re: Andrew and Arnold

Harro — Tue, 08 Oct 2024 07:56:34 GMT

@MisterW Yea, looks that way but shame really.