topic Re: getting out of plusnet contract in Everything else

getting out of plusnet contract

neuronetv — Mon, 30 Sep 2024 17:07:39 GMT

I want out of my plusnet contract - which still has a year to run.

on the internet I found this:

https://www.broadband.co.uk/providers/plusnet/broadband/how-to-cancel-plusnet-broadband

and there's a section midway down titled:

A notice for Plusnet customers who signed up after 17 June 2022

I singed my plusnet contract september 2023, do I fall into this category to enable me to leave plusnet without penalty?

Re: getting out of plusnet contract

jab1 — Mon, 30 Sep 2024 17:15:24 GMT

If you didn't hear from BT , you are probably not eligible for a penalty-free cancellation, but as it also says in that article, you could call PN (0330 123 9123) to confirm.

Why do you want to cancel?

Re: getting out of plusnet contract

neuronetv — Mon, 30 Sep 2024 22:06:39 GMT

I now have 1Gb pure fibre cables in my street and its symetrical broadband for the same price per month as plusnet on openreach.

plusnet speeds are no-where near this. not even in the race.

I want out.

Re: getting out of plusnet contract

jab1 — Tue, 01 Oct 2024 06:59:11 GMT

Then place an order with that supplier, but be prepared to pay ETC's.

Re: getting out of plusnet contract

mystreet1 — Tue, 01 Oct 2024 07:40:07 GMT

Does the altnet have a 'buy out' policy. We moved within the contract period and they paid the ETF.

Re: getting out of plusnet contract

neuronetv — Tue, 01 Oct 2024 11:38:33 GMT

I rang plusnet support only to find I don't qualify for contract termination without penalty.

one day I will leave plusnet and never ever ever go back.

I'm so disappointed to be stuck for another year with this useless stone-age internet company.

Re: getting out of plusnet contract

jab1 — Tue, 01 Oct 2024 11:44:43 GMT

From your previous posts, I suspected you may have found that.

What is Stone-age about Plusnet?

Re: getting out of plusnet contract

neuronetv — Tue, 01 Oct 2024 12:04:42 GMT

I get about 19mb/sec on a good day, thats stone-age.

but there might be a silver lining - I'm currently talking to another provider and they do buy-out's for new customers. there's a bound to be a catch somewhere but I think I'm going with it.

Re: getting out of plusnet contract

bmc — Tue, 01 Oct 2024 12:09:50 GMT

@neuronetv

The speed you're receiving is nothing to do with PN or any other ISP who uses the OpenReach network. It is down to OR who provide the connection to their network.

What AltNet is available to you?

Brian

Re: getting out of plusnet contract

jab1 — Tue, 01 Oct 2024 12:09:51 GMT

Fair enough - if they can provide the speed you desire, then move.

Re: getting out of plusnet contract

neuronetv — Tue, 01 Oct 2024 13:05:47 GMT

thankyou for the heads up mystreet1

I've just signed up for a new 900mb broadband package and they do 'buy out'.

Re: getting out of plusnet contract

MisterW — Tue, 01 Oct 2024 13:28:34 GMT

@neuronetv bear in mind that, unless your new supplier is providing a voip service on your existing phone number, then they will not automatically cancel your Plusnet service. You will need to cancel that yourself.

Re: getting out of plusnet contract

mystreet1 — Tue, 01 Oct 2024 13:32:43 GMT

I cancelled the PN contract by porting our landline number to A&A.
Waited for a few days after the new FTTP services was up and running