topic Re: Static IP not working in Everything else

Static IP not working

ChrisI — Thu, 05 Sep 2024 08:07:14 GMT

Hi all, I have recently enabled Static IP shortly after renewing my contract with Plusnet. At first the portal seemed to be in a state of locking changes down due to changes to my account related to the renewal, but afterwards, the portal still had some weirdness when I was trying to activate Static IP.

Later, the Static IP options seemed to vanish so I called customer services, they reassured me that the Static IP had been allocated and would be working soon.

Now, several days later, I am still being assigned an IP from the dyn.plus.net range. Forward lookups on <username>.plus.com show no entry in DNS.

I am using my own router (Plusnet is set to modem-only mode), but I understand from other posts here that this should work fine.

Re: Static IP not working

paul_blitz — Thu, 05 Sep 2024 15:09:53 GMT

I suspect you'll need to disconnect or power-cycle your router to make it request the new static IP...

I don't think you'll get a personal reverse or forward DNS record unless you specifically ask plusnet to do it... (I just took a random look at a couple of IPs close to mine, and there wasn't a reverse DNS for them)

Re: Static IP not working

MisterW — Thu, 05 Sep 2024 15:32:45 GMT

I don't think you'll get a personal reverse or forward DNS record unless you specifically ask plusnet to do it.

If you have an active static IP , then <accountname>.plus.com should resolve to your static IP and (by default) a reverse lookup on the IP should give <accountname>.plus.com

Re: Static IP not working

ChrisI — Thu, 05 Sep 2024 18:26:07 GMT

I have tried disconnecting and rebooting it.

Re: Static IP not working

willcutforth — Fri, 06 Sep 2024 09:44:54 GMT

@ChrisI I have definitely fixed it now. Give it a reboot.

Re: Static IP not working

ChrisI — Fri, 06 Sep 2024 15:50:50 GMT

Thank you @willcutforth, the router has now picked up the static IP!

Is it possible to set up rDNS as that seems to be empty? I prefer <ip>.plus.com rather than username, if possible.

Re: Static IP not working

MatthewWheeler — Sat, 07 Sep 2024 08:34:46 GMT

Hi @ChrisI

We can get that sorted for you.

I just need you to drop me a PM confirming you're happy to make the change