Daily disconnections are back!

kaspencer — Mon, 12 Aug 2024 09:29:09 GMT

I wish you'd give us the ticketting system back, so I could raise this issue officially.

I'm hoping one of tje (volunteer??) monitors of the forum can pass this to PlusNet support for their action.

The ISSUE:

Some time ago I raised the issue of daily disconnections, and assiciated reconnections resulting in steadily decreasing speeds down half of the original. That action resulted in some compensation and an eventual correction.

Well, now it's back, and to put it bluntly, I'd like it resolved and this time, banished forever! Here is a section of my logs, starting with a 14 day period without disconnections, and going on to a period of about one a day::

************************************** 20240710 **************************************
2024-07-10 01:04:41 [5] System: DSL Link Down
2024-07-10 01:04:42 [6] PPP: Terminating on signal 15
2024-07-10 01:04:42 [6] PPP: Connect time 7143.0 minutes.
2024-07-10 01:04:42 [6] PPP: Sent 1246308999 bytes, received 3199524827 bytes.
2024-07-10 01:04:48 [5] PPP: Connection terminated.
2024-07-10 01:05:06 [5] System: DSL Link Up us/ds 0/27397 kbps Type 64/65B PTM Annex B
.************************************** 20240724 **************************************
2024-07-24 01:14:41 [5] System: DSL Link Down
2024-07-24 01:14:44 [6] PPP: Terminating on signal 15
2024-07-24 01:14:44 [6] PPP: Connect time 20168.6 minutes.
2024-07-24 01:14:44 [6] PPP: Sent 1418669920 bytes, received 1874296275 bytes.
2024-07-24 01:14:50 [5] PPP: Connection terminated.
2024-07-24 01:15:06 [5] System: DSL Link Up us/ds 0/27397 kbps Type 64/65B PTM Annex B
************************************** 20240806 **************************************
2024-08-06 01:54:11 [5] System: DSL Link Down
2024-08-06 01:54:15 [6] PPP: Terminating on signal 15
2024-08-06 01:54:15 [6] PPP: Connect time 18758.1 minutes.
2024-08-06 01:54:15 [6] PPP: Sent 38420980 bytes, received 2880884076 bytes.
2024-08-06 01:54:21 [5] PPP: Connection terminated.
2024-08-06 01:54:36 [5] System: DSL Link Up us/ds 0/40596 kbps Type 64/65B PTM Annex B
************************************** 20240807 **************************************
2024-08-07 02:42:20 [5] System: DSL Link Down
2024-08-07 02:42:22 [6] PPP: Terminating on signal 15
2024-08-07 02:42:22 [6] PPP: Connect time 1486.8 minutes.
2024-08-07 02:42:22 [6] PPP: Sent 67064169 bytes, received 451253005 bytes.
2024-08-07 02:42:29 [5] PPP: Connection terminated.
2024-08-07 02:42:45 [5] System: DSL Link Up us/ds 0/40898 kbps Type 64/65B PTM Annex B
************************************** 20240808 **************************************
2024-08-08 02:02:24 [5] System: DSL Link Down
2024-08-08 02:02:27 [6] PPP: Terminating on signal 15
2024-08-08 02:02:27 [6] PPP: Connect time 1398.8 minutes.
2024-08-08 02:02:27 [6] PPP: Sent 72606699 bytes, received 633393927 bytes.
2024-08-08 02:02:33 [5] PPP: Connection terminated.
2024-08-08 02:02:49 [5] System: DSL Link Up us/ds 0/39999 kbps Type 64/65B PTM Annex B
************************************** 20240810 **************************************
2024-08-10 02:48:55 [5] System: DSL Link Down
2024-08-10 02:48:57 [6] PPP: Terminating on signal 15
2024-08-10 02:48:57 [6] PPP: Connect time 2925.2 minutes.
2024-08-10 02:48:57 [6] PPP: Sent 193701786 bytes, received 2237909274 bytes.
2024-08-10 02:49:04 [5] PPP: Connection terminated.
2024-08-10 02:49:20 [5] System: DSL Link Up us/ds 0/34999 kbps Type 64/65B PTM Annex B
************************************** 20240812 **************************************
2024-08-12 09:44 approx System: DSL Down
no data available (not a graceful shutdown)
2024-08-12 09:46 approx DSL Link Up
no data available (not a graceful startup)
******************************************************************************************

As always, living in hope!

KASpencer

Re: Daily disconnections are back!

jab1 — Mon, 12 Aug 2024 09:36:23 GMT

@kaspencer You will - eventually - get a response from the 'social team' that will take this off the forum, but whether they will investigate properly without making you jump through a thousand hoops is anyone's guess.

Re: Daily disconnections are back!

kaspencer — Mon, 12 Aug 2024 09:56:41 GMT

@jab1 Thanks - I'm used to it!

Re: Daily disconnections are back!

kaspencer — Mon, 12 Aug 2024 10:00:25 GMT

By the way: I forgot to add (apologies for that) that the last disconnection was NOT a PlusNet fault - it was a power disconnection. My PCs are on backup power-protection but the router isn't (hence the missing data)..

Sorry about that!

Re: Daily disconnections are back!

jab1 — Mon, 12 Aug 2024 10:01:12 GMT

You have my sympathy, I'm just glad I escaped the clutches of BT three years ago, and never looked back.

I have my own idea of what 'BT' stands for - and it's not 'British Telecommunications'

Re: Daily disconnections are back!

kaspencer — Tue, 13 Aug 2024 09:11:51 GMT

For further attention by our esteemed PlusNet engineers, here is last night's (well early this morning's) disconnection:

************************************** 20240813 ***************************************
.
2024-08-13 05:33:30 [5] System: DSL Link Down
2024-08-13 05:33:31 [6] PPP: Terminating on signal 15
2024-08-13 05:33:31 [6] PPP: Connect time 1377.4 minutes.
2024-08-13 05:33:31 [6] PPP: Sent 81212285 bytes, received 1311933965 bytes.
2024-08-13 05:33:37 [5] PPP: Connection terminated.
2024-08-13 05:33:48 [5] System: DSL Training
2024-08-13 05:34:09 [5] System: DSL Link Up us/ds 0/34999 kbps Type 64/65B PTM Annex B
.
************************************** 202408

So, could it please have some attention! (Trades description Act note: "Always On" = "daily off" ?).

Thanks

KASpencer.

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