topic Re: EE migration trial in Everything else

EE migration trial

ont — Wed, 31 Jul 2024 13:43:55 GMT

I've had an email for an EE brand migration trial, is this actually happening and Plusnet is losing its broadband services to EE? Thanks

Re: EE migration trial

jab1 — Wed, 31 Jul 2024 13:59:52 GMT

@ont Now that is interesting - to say the least! Are you with EE for mobile, by any chance?

Re: EE migration trial

ont — Wed, 31 Jul 2024 14:18:18 GMT

Nope, no BT or EE products in any category

Re: EE migration trial

jab1 — Wed, 31 Jul 2024 14:20:55 GMT

Very interesting. I shall await further information, but it is interesting that, so far, only you seem to have received this email.

Re: EE migration trial

Protech — Wed, 31 Jul 2024 14:22:00 GMT

This may explain it.
BT seem to be moving all it's retail customers to EE. It doesn't explicitly mention Plusnet, however Plusnet is a BT retail brand
https://www.ispreview.co.uk/index.php/2024/07/bt-to-ee-uk-migrations-causing-problems-for-some-customers.html

Re: EE migration trial

Dan_the_Van — Wed, 31 Jul 2024 14:25:18 GMT

To expand on @jab1

Did the email look like it came from a genuine EE email address, what is noticeable it's not addressed to you unless you are know as 'there'

Re: EE migration trial

MisterW — Wed, 31 Jul 2024 14:24:46 GMT

@ont have you had BT broadband in the past ?

Re: EE migration trial

jab1 — Wed, 31 Jul 2024 14:30:58 GMT

@Protech wrote:
This may explain it.
BT seem to be moving all it's retail customers to EE. It doesn't explicitly mention Plusnet, however Plusnet is a BT retail brand
https://www.ispreview.co.uk/index.php/2024/07/bt-to-ee-uk-migrations-causing-problems-for-some-customers.html

Thanks - more obsufication then, but if @ont has 'no BT or EE products whatsoever, something smells - to me, anyway.

Re: EE migration trial

Batfrog — Wed, 31 Jul 2024 15:08:51 GMT

As @jab1 says, ‘very interesting’, but also a little confusing.

I’ve long been in the camp that believe Plusnet as a brand will disappear, probably sooner rather than later.

I’m not a big TV watcher but I’m sure I saw a TV advert for Plusnet Last week – I think!

So how does that fit in ?

Re: EE migration trial

Protech — Wed, 31 Jul 2024 16:11:36 GMT

Interesting, BT have long stated that their strategy was to move retail customers to EE while retaining Plusnet as a value brand, for now.

However BT and EE often undercut Plusnet pricing with not infrequent offers and promotions. It's not inconceivable to see value products being offered by the "EE essentials" product range, in which case do BT need two competing offerings?

Ironically, when Plusnet have completed their transition to a wires only broadband provider, it will be much easier to move Plusnet customers to EE than it is to move BT ones.

I wonder how long it will be before we start to see "Plusnet powered by EE" appearing on the branding.

Re: EE migration trial

Marksfish — Wed, 31 Jul 2024 18:49:45 GMT

Before I moved back to PN I was ringing around. EE were willing to pay £300 termination costs for me to move across to them. I told them I wasn't interested and would look at BT. They told me that all BT customers would be moved to the EE platform in the not too distant future. EE also weren't aware of the gift cards being given out by BT as "sweeteners" to join.

Re: EE migration trial

jab1 — Wed, 31 Jul 2024 18:57:00 GMT

@Marksfish Your last sentence kind of makes sense - BT BB theoretically are a separate business to EE, so in normal BT Group manner, it appears they don't talk to each other - despite the fact that BT BB domestic customers are being moved to EE, leaving the BT brand/arm to deal with the commercial side.

Re: EE migration trial

Baldrick1 — Thu, 01 Aug 2024 08:04:11 GMT

It is well known that the BT brand strategy is to move all their residential customers to EE and just keep business 'Enterprise' customes under the BT banner.

I note that this is a trial. The key question that comes to mind is: what is the source of this email?

My guess is that it has been sent by BT brand in error and is absolutely nothing to do with Plusnet or the future of Plusnet..

Re: EE migration trial

pjmarsh — Thu, 01 Aug 2024 08:22:49 GMT

I've just had what appears to be the same email. Mine looks to be very much the same as some previous trials that I have been involved in for the BT Group, and I've previously had invitations to other trials, some I've been eligible for and some I haven't. Some I'd have have to have moved over to BT or EE before it started and such like.

@ont, could you have previously been in any trials with any of the BT Group?

Re: EE migration trial

ont — Thu, 01 Aug 2024 08:28:53 GMT

I filled in the application and the options for current broadband provider were BT, EE or Plusnet. I've had a welcome aboard email this morning, eligibility checks might take until the end of August.

Re: EE migration trial

Baldrick1 — Thu, 01 Aug 2024 09:47:31 GMT

I stand corrected. Presumably this is in preparation for the PSTN switch off for Plusnet customers who want to keep a combined phone/internet service.

Re: EE migration trial

Baldrick1 — Thu, 01 Aug 2024 13:20:35 GMT

I'm corrected even more! I too have been invited to apply for this exciting opportunity to transfer to EE! It's called a trial but at the end you remain an EE customer at the same price as you are now paying for the remains of your contract.

Like @pjmarsh, I am a registered BT trialist.

Re: EE migration trial

MisterW — Thu, 01 Aug 2024 13:24:46 GMT

Likewise , and its definitely related to being a previous trialist. I use different email aliases for each site I'm registered with and this 'invite' was to my BT trials email.

Re: EE migration trial

Mav — Thu, 01 Aug 2024 15:59:00 GMT

I, too, got the invite and am a previous trialist.

Re: EE migration trial

jab1 — Thu, 01 Aug 2024 16:03:04 GMT

From recent posts, I get the impression that the intention, therefore, is to close the Plusnet brand by stealth.