topic Telephone support not changing IPSTAG as requested! in Everything else

Telephone support not changing IPSTAG as requested!

PeterChappell — Mon, 29 Jul 2024 10:50:45 GMT

I wish to change my domain registrar to LCN, whose ISPTAG is simply LCN.

I have phoned Plusnet support and explained this 3 times over the past 2 months, and each time the representative assured me that they had made the required change, but whenever I check with LCN or do a WHOIS lookup I see that the ISPTAG is still FORCE9 so I can't move my domain registrar.

What do I have to do to get someone at Plusnet to make this simple change properly please?

My domain is pchappell.co.uk

Regards,

Peter.

Re: Telephone support not changing IPSTAG as requested!

MisterW — Mon, 29 Jul 2024 12:05:59 GMT

What do I have to do to get someone at Plusnet to make this simple change properly please?

@PeterChappell basically , you post here! A staff member will pick this up and request the change for you.

and each time the representative assured me that they had made the required change

Customer support do not have the ability to make the change themselves, they need to make the request via NetOps which is what the staff member who picks this up will do.

Re: Telephone support not changing IPSTAG as requested!

adamwalker — Tue, 30 Jul 2024 13:08:50 GMT

Hi @PeterChappell

I'm sorry this hasn't been done yet. I've checked the task we raised for you and that all looks fine, it got triaged (by myself) on the 16th and sent on to the BT Netops team, they have a backlog of such tasks at the moment and it's taking 2 to 3 weeks in some cases for such things to be turned around.

Really sorry for the delay, it will be done soon.

Re: Telephone support not changing IPSTAG as requested!

PeterChappell — Fri, 02 Aug 2024 14:14:09 GMT

Thank you for explaining this. It is still very disappointing and a waste of time that telephone support did not inform me that I needed to post on the forum to get this actioned.

However, I have just done a Whois search on my domain and it is now pointing to my new registrar. Thanks.