topic Re: Activate static IP? in Everything else

Activate static IP?

andy_wfuk — Tue, 16 Jul 2024 08:06:52 GMT

I'm new to Plusnet.

My fibre has been installed and activated.

I need a static IP as I work from home.

Yesterday, within my account there was the option to enable a static IP address, although the button was greyed out.

Now the section has disappeared.

How can I get this activated on my account?

Thanks

jab1 — Tue, 16 Jul 2024 08:09:14 GMT

Have you paid the one-off £5.00 fee? Also, the auto-activation does not work - it has to be completed manually by PN staff.

andy_wfuk — Tue, 16 Jul 2024 08:11:27 GMT

No fee has been paid as the button to request the static IP was greyed out yesterday.

The section to request the static IP is no longer within my account area.

Happy to pay the £5 one-off fee.

Baldrick1 — Tue, 16 Jul 2024 08:14:54 GMT

Moderator's note:
Thread moved from Full Fibre to Everything Else

jab1 — Tue, 16 Jul 2024 08:17:31 GMT

@andy_wfuk Call PN and request and pay for the static. Once done, reply on here and a Help Team staffer will do the necessary.

James30 — Wed, 17 Jul 2024 14:12:32 GMT

@andy_wfuk Hi, I can see that static IP is in effect now and I'm sorry for the trouble.