topic Re: Installed but not available in Everything else

Installed but not available

andycol — Mon, 15 Jul 2024 10:21:44 GMT

So they installed full fibre in my street about 4 weeks ago, and the guy installing told me i should able to order it from my isp within 2 weeks.

but i still cant seem to order it as says not available

does anyone know how long it takes until it goes live and is there a openreach contact to speak to?

Re: Installed but not available

jab1 — Mon, 15 Jul 2024 10:28:13 GMT

@andycol What does either https://www.broadbandchecker.btwholesale.com/#/ADSL or https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome say ? The gap between installation and availability is variable, but usually a couple of weeks to a month, depending on other work required.

Re: Installed but not available

bmc — Mon, 15 Jul 2024 10:28:49 GMT

@andycol

Have a look at the following. You're looking for WBC FTTP in the left hand column and "Available" to the right. Below the results window there should also be a narrative about FTTP.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Brian

Re: Installed but not available

jab1 — Mon, 15 Jul 2024 10:29:45 GMT

Think my links go to the same place, @bmc

Re: Installed but not available

andycol — Mon, 15 Jul 2024 10:30:30 GMT

this is what it says

https://prnt.sc/VASvxq2q-s02

so saying not available

Re: Installed but not available

jab1 — Mon, 15 Jul 2024 10:33:35 GMT

Be patient - if Openreach (it is Openreach who installed the infrastructure, and not another company?). It can take a while for the systems to be updated.

Re: Installed but not available

andycol — Mon, 15 Jul 2024 10:35:47 GMT

yea was definately openreach

Re: Installed but not available

jab1 — Mon, 15 Jul 2024 10:38:04 GMT

In that case, keep checking that link, and as soon as it becomes available, set it up with PN. Note you will lose your phone service, if that is important to you.

Re: Installed but not available

andycol — Mon, 15 Jul 2024 10:42:49 GMT

thanks, no dont have a phone even

Re: Installed but not available

bmc — Mon, 15 Jul 2024 10:43:44 GMT

@andycol

It could be there is still work to be done further up the main network before your connection is commissioned. As stated by @jab1 keep checking the Checker.

If a phone service is important to you you'll need to consider VOIP options and be ready to "port" your number asap your FTTP service goes live. You have 30 days to do so.

Brian

Re: Installed but not available

dvorak — Mon, 15 Jul 2024 10:58:38 GMT

Moderators Note

This topic has been moved from Full Fibre to Everything Else