topic Re: Static IP won't assign in Everything else

Static IP won't assign

Cernn — Thu, 06 Jun 2024 22:06:47 GMT

Gone in to Add-ons > Configure static IP > clicked the 'Activate Your Static IP' button

The page seems to reload but nothing has changed.

Tried rebooting the router but still getting a different IP and the "Your static IP" still reads blank.

Any ideas?

Re: Static IP won't assign

jab1 — Thu, 06 Jun 2024 22:15:59 GMT

Have you ordered this and paid the one-off £5.00 fee? If so, one of the PN Help Team will hopefully pick this up tomorrow - the auto-configure option has been broken for some time.

Re: Static IP won't assign

Cernn — Thu, 06 Jun 2024 23:16:32 GMT

Yeah about a month ago. I didn't know until yesterday that you had to activate it after you order it.

Re: Static IP won't assign

ClaudiaG23 — Sat, 08 Jun 2024 07:20:09 GMT

@Cernn I've popped you a private message to get your account details so I can look into this for you.

Re: Static IP won't assign

Cernn — Mon, 10 Jun 2024 15:13:52 GMT

Thanks.

Another staff member got in touch and my connection is working on a static IP now.