topic Re: rDNS in Everything else

rDNS

Bobbinz — Fri, 17 May 2024 17:20:26 GMT

Hiya,

My rDNS for my static IP reveals my username. I would like it set to match the A record pointing to it.

I see from many other posts that this is possible and was advised by the call centre to post on the forum as they can't sort it out on the phone!

Can a staff member contact me please?

Thanks in advance

Re: rDNS

SammyM — Sat, 18 May 2024 13:23:11 GMT

Hiya @Bobbinz

We can sort that for you, please can you add your request to the ticket here and get back to us on here so we can pick this up for you.

Re: rDNS

Bobbinz — Sat, 18 May 2024 18:21:23 GMT

Hi Sammy,
That link returns an error.
Can you suggest another way to raise a ticket?

Re: rDNS

MisterW — Sat, 18 May 2024 18:26:37 GMT

Try logging in to your account first and then clicking the link, that might work

Re: rDNS

Bobbinz — Sun, 19 May 2024 06:39:03 GMT

I've tried that - makes no odds.

"Sorry, but something isn't right
There was a problem with your question. Please check and try again
There was an error
We were unable to access your ticket information."

Re: rDNS

MisterW — Sun, 19 May 2024 06:59:25 GMT

@Bobbinz ok, try logging in to your account and then going to https://www.plus.net/wizard/?p=search

See if the ticket shows in the Open questions list and if so click on it from there , maybe @SammyM posted the wrong ticket ID.

Re: rDNS

Bobbinz — Sun, 19 May 2024 07:02:13 GMT

Ah! Perfect thanks. Replied 🙂

Re: rDNS

ClaudiaG23 — Sun, 19 May 2024 09:05:48 GMT

@Bobbinz I've requested this for you now, it can take up to 72 hours to update.

Re: rDNS

Bobbinz — Sun, 19 May 2024 09:06:24 GMT

Perfect. Thanks 😊