topic Re: SOGEA went smoothly. Thanks! in Everything else

SOGEA went smoothly. Thanks!

keeka — Fri, 12 Apr 2024 19:53:08 GMT

My contract expired this month and I was uncertain what to do, given I'd lose the landline at some point in the near future.

When I contacted PN sales, I was pushed toward FTTP but the on premises installation was not convenient for me at this time.

I went the SOGEA route and I am pleased to report everything has gone very smoothly. Broadband went off very briefly during the early hours on the date the new contract commenced. Later that day, the landline went dead. At that point I requested a number port with a third party VoIP provider, who actioned the request next working day. Landline number then worked over sip connection 5 days later, as they promised.

Many thanks to Plusnet for their part in a smooth transition.

Re: SOGEA went smoothly. Thanks!

kmarchant — Wed, 17 Apr 2024 10:20:54 GMT

Excellent. Thanks for sharing. Just about to do this myself. Which VoIP provider did you go to?

Re: SOGEA went smoothly. Thanks!

keeka — Sat, 18 May 2024 08:37:36 GMT

Probably a bit late now but I did not see your post. I went with A&A. I chose them as they have a good reputation, their porting process seems tried and tested and they respond promptly and accurately to support queries. The rates also seem competitive for low use customers.

Re: SOGEA went smoothly. Thanks!

kmarchant — Sat, 18 May 2024 09:18:04 GMT

Thanks for responding. Mine went smoothly too.