topic Re: Unable to send emails in Everything else

Unable to send emails

longshanks67 — Tue, 30 Apr 2024 11:24:19 GMT

I use an android 12 Tablet and have had intermittent problem sending email with the occasional message telling me that my IP address is poor. I use webmail all the time, this does not happen on my laptop using Thunderbird as the client. I have read other emails on the same subject but those did not offer advice that I could use, Superuser comment was very informative , another solution was to turn off mobile data for a while then turn it back on this is not for me as I don't use mobile data. I would appreciate some advice on how to cure this problem,

I use Nord VPN .

many thanks

Re: Unable to send emails

jab1 — Tue, 30 Apr 2024 11:32:05 GMT

Turn off the VPN on the phone - one or more of the IP's this is routing through has a bad reputation. Why do you use a VPN?

Re: Unable to send emails

longshanks67 — Tue, 30 Apr 2024 16:36:48 GMT

hi,

Not a phone and I use a VPN for better security and streaming.

Re: Unable to send emails

jab1 — Tue, 30 Apr 2024 16:42:28 GMT

OK, sorry, I misread your initial post - substitute tablet for phone in my reply. A VPN does not offer 'better security' - especially for a home user - and, as you have discovered, it can inhibit the proper functioning of your connection.

Re: Unable to send emails

MisterW — Tue, 30 Apr 2024 16:43:00 GMT

@longshanks67 and I use a VPN for better security and streaming

problem is that other people use VPN's for more dubious reasons, and so the IP addresses allocated by the VPN servers get poor IP reputations.

Try disconnecting the VPN and then see if you can send email.

Re: Unable to send emails

longshanks67 — Wed, 01 May 2024 06:33:11 GMT

Thanks for the info very useful, my set up is a two router in piggy back the secondary is dd wrt with

solely for VPN use, at the moment the tablet I use is using the VPN network I will switch back to my primary network and see if I get an improvement.

many thanks

longshanks

Re: Unable to send emails

longshanks67 — Sat, 04 May 2024 09:18:06 GMT

Hello Mr.W

Again many thanks for the info and advice, I disconnected from my VPN and reconnected to my primary account network and this email problem went away and now back to normal on my android tablet. What I do find a bit baffling is when I use my laptop which again using my VPN but with a different email manager ( Thunderbird ) this email.problem did not happen so I'm still scratching my head.

regards

Brian

Re: Unable to send emails

MisterW — Sat, 04 May 2024 10:21:52 GMT

@longshanks67 are you absolutely sure your laptop is sending via the same VPN connection as the tablet ?

Try using https://whatismyipaddress.com/ on both the tablet and laptop and check that you're seeing the same public IP on both

Re: Unable to send emails

longshanks67 — Sat, 04 May 2024 11:01:50 GMT

hi.

Yes I'm absolutely sure my laptop is using the VPN, baffling isn't it? although I mainly use my tablet to handle my emails, I do use my laptop occasionally to receive and also send the odd Emails and as previously said that works ok albeit that uses a different email client.

Re: Unable to send emails

MisterW — Sat, 04 May 2024 11:21:00 GMT

albeit that uses a different email client.

Shouldnt make any difference as long as the outgoing server settings are the same , and they both use authentication with the same credentials.

A thought, Are they both set for TLS using port 587 ?

Re: Unable to send emails

longshanks67 — Sat, 04 May 2024 13:02:14 GMT

Apologies this is incorrect rather than rely on my fading memory I have now done a proper check and no my tablet and my laptop have different IP addresses

regards.

Re: Unable to send emails

SIfox211 — Sat, 13 Jul 2024 17:35:40 GMT

I too have this problem, sending either via Thunderbird on my Win10 desktop or from the default mail client on my iPhone. Turning off VPN (or switching to one of Nord VPN's overseas servers) immediately fixes the problem.

I have VPN because security in the current climate is vital and reducing security is not an option.

Since the problem appears to be linked to a Nord VPN server being blacklisted, how do I get it whitelisted?

Re: Unable to send emails

jab1 — Sat, 13 Jul 2024 17:42:57 GMT

@SIfox211 wrote:

Since the problem appears to be linked to a Nord VPN server being blacklisted, how do I get it whitelisted?

You need to talk to Nord.

Re: Unable to send emails

SIfox211 — Sun, 14 Jul 2024 12:04:30 GMT

@jab1 wrote:

@SIfox211 wrote:

Since the problem appears to be linked to a Nord VPN server being blacklisted, how do I get it whitelisted?

You need to talk to Nord.

Thanks - I did and they suggested talking to PlusNet to get it whitelisted... 😉 Guess I'll need to give them a call.

Re: Unable to send emails

jab1 — Sun, 14 Jul 2024 12:06:28 GMT

The owner of the troublesome IP (Nord, in this case) is the one who should be taking the action.