topic Re: rDNS record in Everything else

rDNS record

phillipmcmahon — Wed, 10 Apr 2024 16:54:45 GMT

I am new to plusnet and need an rDNS record associated with my static IP. There is no option to do that via the portal (this should be considered), and I need someone to help me.

The relevant records have already been created with my DNS provider.

I appreciate any help you can provide.

Phill

Re: rDNS record

csmith94 — Thu, 11 Apr 2024 10:42:14 GMT

Hi @phillipmcmahon, are you looking for what the rDNS is called or do you already have this? All I can see from your account is the IP address & mask, reason for activation and the name for the rDNS.

Re: rDNS record

phillipmcmahon — Thu, 11 Apr 2024 10:55:35 GMT

I need to set my rDNS to myemail.phillipmcmahon.com

The A record is already configured with my DNS provider.

Please let me know what other information you need.

Thanks!

Re: rDNS record

csmith94 — Thu, 11 Apr 2024 11:08:53 GMT

Aaaah I got you, I can get a task raised so our Info Ops Team can get this sorted out for you. Can you reply directly to this ticket here: https://www.plus.net/wizard/?p=view_question&id=241141140 , just to confirm you give permission for the records to be updated and what you're looking to update to.

Once I've got this, I'll get the task raised for you which will take 5 working days to complete.

Re: rDNS record

phillipmcmahon — Thu, 11 Apr 2024 11:36:20 GMT

Done, thanks for your help.

Would you let me know when the record has been updated.

Phill

Re: rDNS record

csmith94 — Thu, 11 Apr 2024 12:14:10 GMT

I've got the request now raised for you. Once I've had confirmation the record has been updated, I'll drop an email to let you know

Re: rDNS record

phillipmcmahon — Thu, 11 Apr 2024 13:10:45 GMT

Superb, thanks for the speedy response and action.

My previous ISP exposed this functionality directly in the customer portal. I could set the reverse DNS entry for every static IP under my account.

Is this something you would consider implementing?

Phill

Re: rDNS record

csmith94 — Fri, 12 Apr 2024 07:46:49 GMT

It is something I'll feed back for you, I'm not sure how likely this would be implemented just because it's a service that not many people use anymore so in the grand scheme of things, it makes sense to keep sending them off to Net Ops. But I will 100% suggest it for you.