topic Reverse DNS needed in Everything else

Reverse DNS needed

Phil_Tyler — Fri, 01 Mar 2024 11:38:48 GMT

Just been told by the PlusNet helpdesk that there's nothing they can do to amend my rDNS settings!

Is that true? Is anyone at PlusNet able to change my rDNS?

IP address: 81.174.152.174 currently resolves to gideonit.plus.com and I need it to resolve to box.gideon-it.com

Any help with this is appreciated.

Re: Reverse DNS needed

MisterW — Fri, 01 Mar 2024 12:31:38 GMT

Is that true? Is anyone at PlusNet able to change my rDNS?

NO it isnt! The helpdesk aren't able to, but the staff who frequent this forum are able to raise a request to NetOPS to make the change. I'm sure one of them will be along shortly...

You will need to ensure that your domain has the corresponding A record pointing to your static IP as this will be required before the rDNS can be set.

Re: Reverse DNS needed

ClaudiaG23 — Fri, 01 Mar 2024 12:39:28 GMT

Hi @Phil_Tyler can you pop me a private message with your username please and I can get this sent off for you.

Re: Reverse DNS needed

Phil_Tyler — Fri, 01 Mar 2024 12:49:05 GMT

Thank you. PM sent!

Re: Reverse DNS needed

willcutforth — Sat, 02 Mar 2024 12:35:18 GMT

I have created a ticket for you @Phil_Tyler Click here and reply and we will action it for you.

Re: Reverse DNS needed

Phil_Tyler — Sun, 03 Mar 2024 18:09:35 GMT

Thanks for your help.

Any idea how long this usually takes to get sorted?

Re: Reverse DNS needed

MatthewWheeler — Mon, 04 Mar 2024 12:39:11 GMT

Thanks @Phil_Tyler

We've raised the requested now and this should go through in the next few days

Re: Reverse DNS needed

Phil_Tyler — Mon, 04 Mar 2024 12:48:29 GMT

Thank you. 👍