topic Re: Help required: Website archived due to excessive bandwidth use in Everything else

Help required: Website archived due to excessive bandwidth use

Geoff_E — Tue, 29 Aug 2023 13:08:10 GMT

I'm posting here in the hope that PlusNet's support team will see it.

I received an email a week ago saying my (very old) web site had been archived because of excessive bandwidth usage. I am at a loss to explain this as it has been operating for many years without a problem.

I would like to get the site back online but I can't find any help on the PlusNet site about how to do this. Since the notification email came from the Abuse Team I emailed them straight away but I've had no response, hence this.

Could someone at PlusNet Support please get in touch with instructions about how I can get my web site back up?

Thank you.

Re: Help required: Website archived due to excessive bandwidth use

MatthewWheeler — Tue, 29 Aug 2023 14:06:44 GMT

Hi @Geoff_E

I'm really sorry to hear this has happened

I've raised this to the relevant team to get this restored for you and we'll get back to you as soon as possible

Re: Help required: Website archived due to excessive bandwidth use

Geoff_E — Wed, 30 Aug 2023 10:23:41 GMT

I see my web site is now back online. Many thanks!

Re: Help required: Website archived due to excessive bandwidth use

MatthewWheeler — Wed, 30 Aug 2023 10:47:35 GMT

Glad to hear it!

If you have any further issues let me know

Re: Help required: Website archived due to excessive bandwidth use

Geoff_E — Wed, 21 Feb 2024 08:44:13 GMT

Hello again Matthew,

I'm afraid it's happened again - the web site has apparently exceeded its bandwidth allowance.

Can you get it back online for me?

Thanks,

Geoff

Re: Help required: Website archived due to excessive bandwidth use

ClaudiaG23 — Fri, 23 Feb 2024 18:37:59 GMT

Hi @Geoff_E Matthew isn't on duty today. Can you pop me a private message with the website in question please and I can get this sent off to our back office team to look into for you?