topic Re: Moving from PlusNet FTTC to PlusNet FTTP with BT phone contract in Everything else

Moving from PlusNet FTTC to PlusNet FTTP with BT phone contract

TBSteve — Wed, 10 Jan 2024 16:34:34 GMT

Currently I have FTTC with PlusNet, but my house phone contract is with BT.

I've been plagued with periods of frequent dropouts over the last few months which remain unresolved.

BT say PlusNet issue, PlusNet say Openreach issue , Openreach say PlusNet router issue, PlusNet say no new router as I'm out of contract - (been with PlusNet since 2007, last contract expired ~10 yrs ago.), the 3 different routers I've tried do not resolve the issue.

So it's time to get off the merry-go-around and upgrade to FTTP.

My question is how to do I co-ordinate the termination of the BT phone contract with the FTTP upgrade - as I believe they remove the copper cable when installing the fibre cable.

If BT terminate early I lose broadband, as FTTC requires the landline
If BT terminate late I pay for a phoneline I no longer have.

Tried to get an answer via the chat support service, but the agent suggested going for BT - which seems odd.

I would think this is a fairly common upgrade path - there has to be a recommended process.

Or is going for BT fibre the only way?

Steve

Re: Moving from PlusNet FTTC to PlusNet FTTP with BT phone contract

bmc — Wed, 10 Jan 2024 16:44:57 GMT

@TBSteve

First question is - do you want to retain a landline (VOIP) and / or your number?

Brian

Re: Moving from PlusNet FTTC to PlusNet FTTP with BT phone contract

Anonymous — Wed, 10 Jan 2024 16:45:01 GMT

Do you intend to abandon using your house phone once you have moved to FTTP,

or are you also attempting to port the landline phone number to VoIP, so that you still have a functioning house phone ?

Re: Moving from PlusNet FTTC to PlusNet FTTP with BT phone contract

TBSteve — Wed, 10 Jan 2024 16:46:39 GMT

Happy to abandon the landline - no plans to port the number

Re: Moving from PlusNet FTTC to PlusNet FTTP with BT phone contract

Anonymous — Wed, 10 Jan 2024 16:48:07 GMT

Second question, are you still in a contract on your BT phone, or are you out of contract on a rolling monthly payment ?

Re: Moving from PlusNet FTTC to PlusNet FTTP with BT phone contract

TBSteve — Wed, 10 Jan 2024 16:49:57 GMT

Sorry - should have made it clear - I am out of contract periods with BT and PN - I'm a free agent

Re: Moving from PlusNet FTTC to PlusNet FTTP with BT phone contract

MisterW — Wed, 10 Jan 2024 16:52:17 GMT

@TBSteve assuming you don't wish to keep the landline phone service, then it's simple.

You upgrade your Plusnet FTTC to Full Fibre (FTTP), as part of this process, they will cease the landline. Yes, I know that sounds strange because they don't provide the landline! but they place a 'change of ownership, cease' order on Openreach against the landline, to coincide with the FTTP install. This will automatically cancel your BT contract (I assume you're not in a minimum term and subject to ETC's ?) and they will send you a 'sorry you are leaving' letter/email.

as I believe they remove the copper cable when installing the fibre cable.

They don't neccessarily remove the copper line, depends on how the line is routed

Hope that helps

edit: some of my queries already answered above

Re: Moving from PlusNet FTTC to PlusNet FTTP with BT phone contract

bmc — Wed, 10 Jan 2024 16:56:28 GMT

@TBSteve

As stated you get FTTP installed - if that doesn't cancel the phone line (I understand it does) then you deal with it after the install.

Note you don't have to stay with PN for FTTP - you can have a look around at other suppliers who use the OpenReach network (assuming it's OR who can provide the FTTP). If you leave PN you loose e-mail and any other add ons on the day you move.

Brian

Re: Moving from PlusNet FTTC to PlusNet FTTP with BT phone contract

Anonymous — Wed, 10 Jan 2024 17:00:14 GMT

@TBSteve

DO NOT contact BT to give notice that you are ending your phone contract, as that might also cause a premature cease on your FTTC if for example your FTTP installation gets delayed. By not communicating with BT but keeping your direct debit or other payment method in place, you will automatically get charged for the cost of your last phone calls, and refunded the unused remainder of the month which you would have already paid for in advance.

Re: Moving from PlusNet FTTC to PlusNet FTTP with BT phone contract

TBSteve — Wed, 10 Jan 2024 17:02:17 GMT

Thanks @MisterW @Anonymous and @bmc

If the process is that straight forward it seems odd that the PN Agent seemed unaware of the process - or maybe I was just over thinking it.

I have had a quick look around options, but I've been happy enough with PN so will probably stay and get the FF500 package

Re: Moving from PlusNet FTTC to PlusNet FTTP with BT phone contract

Longliner — Wed, 10 Jan 2024 17:04:51 GMT

Your outages may be caused by Openreach faults, router faults are usually obvious. Remember that if there is a line fault your problems will continue whatever your ISP.

Re: Moving from PlusNet FTTC to PlusNet FTTP with BT phone contract

Anonymous — Wed, 10 Jan 2024 17:09:01 GMT

@Longliner wrote:

... if there is a line fault your problems will continue whatever your ISP.

which is why @TBSteve is trying to move from copper FTTC to optical FTTP - to change the line !

Re: Moving from PlusNet FTTC to PlusNet FTTP with BT phone contract

bmc — Wed, 10 Jan 2024 17:09:08 GMT

@TBSteve

Do you really need FF500?

Speed received should be close to advertised (unlike FTTC distance doesn't affect things). If you're happy enough with your current speeds then FF145 might do you and is cheaper. It's easy to upgrade at a later date if needed,

Brian

Re: Moving from PlusNet FTTC to PlusNet FTTP with BT phone contract

Anonymous — Wed, 10 Jan 2024 17:11:48 GMT

I agree, upgrading speed tiers can be done at anytime, whereas downgrading within contract can't be done without a fight !

Re: Moving from PlusNet FTTC to PlusNet FTTP with BT phone contract

TBSteve — Wed, 10 Jan 2024 17:16:29 GMT

Good points @bmc and @Anonymous - not much different in price between 145 and 500 - odd that 300 is more than 500 -I guess I was falling for the supersize me offer.

Re: Moving from PlusNet FTTC to PlusNet FTTP with BT phone contract

MisterW — Wed, 10 Jan 2024 17:19:14 GMT

seems odd that the PN Agent seemed unaware of the process -

i suspect they misunderstood and thought you wished to retain the landline as it was with BT

Re: Moving from PlusNet FTTC to PlusNet FTTP with BT phone contract

Anonymous — Wed, 10 Jan 2024 17:23:52 GMT

@TBSteve wrote:

... not much different in price between 145 and 500 - odd that 300 is more than 500 -I guess I was falling for the supersize me offer.

Fair enough !

You could spend that £60 per year difference on a decent router that supports traffic QoS (which the Plusnet Hub-2 doesn't)

Re: Moving from PlusNet FTTC to PlusNet FTTP with BT phone contract

TBSteve — Wed, 10 Jan 2024 17:43:43 GMT

My offers are different prices - FF145 is more expensive so only £24/yr difference between 145 / 500

Re: Moving from PlusNet FTTC to PlusNet FTTP with BT phone contract

Anonymous — Wed, 10 Jan 2024 17:28:24 GMT

Well that makes your decision easier ! 😀

Re: Moving from PlusNet FTTC to PlusNet FTTP with BT phone contract

Anonymous — Wed, 10 Jan 2024 17:35:19 GMT

Given that there is a difference between prices on our screenshots, perhaps you should contact Plusnet sales to haggle the lower price if you wanted to go for FF145 ?, otherwise just go for FF500.