topic Re: Can't enable static IP in Everything else

Can't enable static IP

barlow1123 — Thu, 04 Jan 2024 00:02:03 GMT

Hi,

My new fibre went live recently. It has all been working well but I can't enable the static IP in the 'Add-ons' page, it constantly says "You are currently using a dynamic IP address"

Clicking the "Activate" button does nothing - just returns back to showing the same thing.

I paid the £5 before it all went live, so am presuming this has mucked things up.

Can you have a look into this please?

Thanks,

Craig

Re: Can't enable static IP

Baldrick1 — Thu, 04 Jan 2024 09:08:02 GMT

@barlow1123 Welcome to the Plusnet Community Fora.

It currently has to be activated manually. A Plusnet agent will pick this post up and activate it for you. After this is done you need to reboot the hub to pick up the new address.

Re: Can't enable static IP

MatthewWheeler — Thu, 04 Jan 2024 09:46:21 GMT

Hi @barlow1123

That's been sorted out for you now and if you reboot your router it should get picked up

Re: Can't enable static IP

barlow1123 — Fri, 05 Jan 2024 22:55:52 GMT

Thank you! That has resolved the issue.

Re: Can't enable static IP

willcutforth — Sat, 06 Jan 2024 11:20:26 GMT

Awesome, glad to hear it! Do you need anything else at all?