topic Re: 3 accounts cant enable static IP's in Everything else

3 accounts cant enable static IP's

cameldazzler — Wed, 20 Dec 2023 09:13:30 GMT

Hiya,

we have 3 new accounts with plusnet and we cannot get the static IP's enabled on any of them, i click activate ip and nothing seems to happen, is there some trick to it?

these 3 accounts where business accounts that we have moved to home accounts (as we like plusnet) all working well apart from the static ip's

Cheers

Daz

Re: 3 accounts cant enable static IP's

MisterW — Wed, 20 Dec 2023 09:30:39 GMT

i click activate ip and nothing seems to happen, is there some trick to it?

@cameldazzler yes, you post here and it gets picked up by a staff member🙄

The automated static IP activation has been broken for a while now.

One of the Plusnet Help team will be along shortly...

Re: 3 accounts cant enable static IP's

cameldazzler — Wed, 20 Dec 2023 09:51:35 GMT

ah ok thanks will await the staff!

Re: 3 accounts cant enable static IP's

MatthewWheeler — Wed, 20 Dec 2023 15:25:17 GMT

Hi @cameldazzler

If you can drop me a PM with the usernames in question I'll get that sorted

Re: 3 accounts cant enable static IP's

cameldazzler — Thu, 28 Dec 2023 10:21:45 GMT

will do thanks!

Re: 3 accounts cant enable static IP's

Baldrick1 — Thu, 28 Dec 2023 12:15:53 GMT

Moderator's note:
Thread moved from Broadband to Everything Else