topic Re: Static IP request in Everything else

Static IP request

greyt1 — Thu, 28 Dec 2023 09:39:45 GMT

Hi,

Hoping a staff member can process a static IP request for me.

Tried through the member portal but as is well documented - this doesn't work.

I opened ticket 239178808 yesterday and was told to wait 24 hours since everything is working normally and the static IP is queued for activation. 24 hours later and nothing has changed. I rebooted my router just now to be 100% certain and am still getting a dynamic IP.

Thanks!

Re: Static IP request

willcutforth — Thu, 28 Dec 2023 09:58:30 GMT

Hey there @greyt1 it should all be sorted for you now Let me know if not.

Re: Static IP request

greyt1 — Thu, 28 Dec 2023 10:01:39 GMT

Wow, that was quick!

Static IP assigned but the reverse DNS record shows a different user name. Not the end of the world but do you know if that gets replaced automatically over time?

Thanks for processing the static IP request so quickly.

Re: Static IP request

greyt1 — Thu, 28 Dec 2023 10:28:10 GMT

One more question :-

I see multiple references to a Plusnet managed firewall. Is this active and if so how can I get this disabled?

There is some Plusnet documentation stating to go to connection settings, but there is no firewall link here.

I tried a direct link that has been posted previously of https://www.plus.net/member-centre/broadband/firewall but the page doesn't complete loading.

I have some inbound ports working (443 / 80) etc, but I need UDP 4569 and ideally port 88 (but if I know what ports the firewall isn't blocking then I can move this service to another port)

Re: Static IP request

RealAleMadrid — Thu, 28 Dec 2023 10:28:27 GMT

@greyt1 Different username sounds totally wrong to me, you need Plusnet to look at that and fix it. @willcutforth

Re: Static IP request

Dan_the_Van — Thu, 28 Dec 2023 10:47:20 GMT

@greyt1

New accounts may not have the option for the account firewall as it is no longer available, so for now image it's turned off.

https://www.plus.net/help/broadband/about-plusnets-broadband-firewall/ for details on the firewall

HTH

Re: Static IP request

willcutforth — Thu, 28 Dec 2023 12:23:33 GMT

@greyt1 just to get the full picture, is it your username or someone else's?

Re: Static IP request

greyt1 — Thu, 28 Dec 2023 14:39:24 GMT

I don't mind posting the full details. The reverse DNS is currently simonchester.plus.com

Not my user ID or my name 🙂

Re: Static IP request

Baldrick1 — Thu, 28 Dec 2023 15:09:39 GMT

@greyt1

If you have a Plusnet firewall you will find all the controls here :https://www.plus.net/member-centre/broadband/firewall

Re: Static IP request

greyt1 — Thu, 28 Dec 2023 15:17:52 GMT

Hi,

This was the link I posted earlier in the thread. This doesnt appear to work.

It briefly shows a page stating it is loading config (see attached) and then the screen goes blank (just a totally white page).

Tested with Chrome (Windows), Edge (Windows), and Safari (Ipad)

Re: Static IP request

Baldrick1 — Thu, 28 Dec 2023 16:22:15 GMT

@greyt1

If this is a newish account I would assume that your service does not include the Plusnet firewall. This could be the result of a broken link. Very few people ever used it and I think that the default setting was Off.

This is what the setting options look like:

Hopefully @willcutforth can check/comment?

Re: Static IP request

willcutforth — Thu, 28 Dec 2023 16:53:14 GMT

So I have tried having a look at the firewall link and it just white screens. the logo is there but nothing underneath. I will get this raised from our side to see why this is the case.