topic Re: I have FTTP, but neighbours cannot get it. in Everything else

I have FTTP, but neighbours cannot get it.

N7ck — Wed, 06 Dec 2023 15:46:55 GMT

I moved to a new house a year ago and got FTTP.
My neighbour, two doors from me has been here around 8 years but cannot not get it, according to your site.
We have the same postcode and he's about 15m from me.
I know for a fact that the whole Park should be able to get, but for some reason no one in my postcode can get it, even the people right next to the telegraph pole!
Why is that?

Re: I have FTTP, but neighbours cannot get it.

jab1 — Wed, 06 Dec 2023 15:51:27 GMT

@N7ck What does https://www.broadbandchecker.btwholesale.com/#/ADSL say if your neighbour (and others) say in the narrative at the bottom if they enter their phone numbers?

Re: I have FTTP, but neighbours cannot get it.

bmc — Wed, 06 Dec 2023 15:55:05 GMT

@N7ck

You can use the Address version of the Checker to look up your neighbours. Enter the post code only and select addresses from the drop down list. Check the narrative between your address and the others.

Brian

Re: I have FTTP, but neighbours cannot get it.

N7ck — Wed, 06 Dec 2023 15:57:31 GMT

I cannot check this at the moment as I don't know they're landline numbers and I'm not at home. I have just done a search at moneysupermarket and other providers are offering up to 1Gbps.

Re: I have FTTP, but neighbours cannot get it.

jab1 — Wed, 06 Dec 2023 15:58:39 GMT

See @bmc 's post above.

Re: I have FTTP, but neighbours cannot get it.

dvorak — Wed, 06 Dec 2023 16:00:37 GMT

Moderators Note

This topic has been moved from Full Fibre to Everything Else

Re: I have FTTP, but neighbours cannot get it.

N7ck — Wed, 06 Dec 2023 16:11:03 GMT

Bit of an irritating issue on that site as I cannot enter my neighbours (or my) address.
My house number is 1a, but you can only enter a number!
But this is for the person where the fttp pole is located pretty much in her back garden:

It says its both available and not available

Re: I have FTTP, but neighbours cannot get it.

bmc — Wed, 06 Dec 2023 16:12:02 GMT

@N7ck

Do your house using the phone number.

Brian

Edit : Is your house not listed on the drop down list.

Re: I have FTTP, but neighbours cannot get it.

jab1 — Wed, 06 Dec 2023 16:11:56 GMT

That looks very strange, @N7ck

Re: I have FTTP, but neighbours cannot get it.

N7ck — Wed, 06 Dec 2023 16:13:46 GMT

I have no problem, if I search my address on plusnet I get the option for FTTP and already have it.
My main reason for enquiring is that my neighbour is paying £35 a month for 20Mbps, whereas I'm paying less than that and have 500Mbps!

Re: I have FTTP, but neighbours cannot get it.

MisterW — Wed, 06 Dec 2023 16:14:08 GMT

Bit of an irritating issue on that site as I cannot enter my neighbours (or my) address.

Just enter the postcode, you should then be able to select an address from the drop-down list

It says its both available and not available

Neither show it available, one shows FTTP on Demand but what you are looking for is WBC FTTP !

Re: I have FTTP, but neighbours cannot get it.

bmc — Wed, 06 Dec 2023 16:15:59 GMT

@N7ck

What does the narrative say for your house.

Brian

Re: I have FTTP, but neighbours cannot get it.

N7ck — Wed, 06 Dec 2023 16:22:32 GMT

Didn't get that option before...
Tried to copy the text, but could not for some reason:

Rather annoyingly, the attach image option is not available in mobile view, have to keep switching to desktop view!

Re: I have FTTP, but neighbours cannot get it.

MisterW — Wed, 06 Dec 2023 16:28:26 GMT

@N7ck above you said

But this is for the person where the fttp pole is located pretty much in her back garden

which would imply overhead distribution but your narrative says 'UG feed' which is underground ?

Re: I have FTTP, but neighbours cannot get it.

jab1 — Wed, 06 Dec 2023 16:31:46 GMT

@MisterW Could that be because the previous owners were rich, and got FTTP On Demand?

Re: I have FTTP, but neighbours cannot get it.

N7ck — Wed, 06 Dec 2023 16:37:50 GMT

I'm pretty sure cable broadband isn't available anywhere on the site. So I don't know why it's saying that.

Re: I have FTTP, but neighbours cannot get it.

bmc — Wed, 06 Dec 2023 16:38:42 GMT

@N7ck

Not the weather for doing it but an image of the equipment on the pole might be handy.

It may be your property was served by an underground chamber whereas your neighbours' are served by the pole. You said your address was "1a" - is it a newer property ie built after the others.

Brian

Re: I have FTTP, but neighbours cannot get it.

MisterW — Wed, 06 Dec 2023 16:42:16 GMT

@N7ck It's possible I suppose. Once fttp on demand is installed, I guess fttp would be available to future occupiers.i would expect it to show WBC fttp available in that case...

Re: I have FTTP, but neighbours cannot get it.

N7ck — Wed, 06 Dec 2023 16:58:02 GMT

My house was a new build, (it's a Park Home).
The site was upgraded to fibre 3 months before I moved in due to the site office having connection issues.
I ordered fibre but due to strikes I had to wait and in the meantime I had the landline/dsl installed.
I wonder if at the time, I was able to get fibre due to me being a plusnet customer already.

Re: I have FTTP, but neighbours cannot get it.

MisterW — Wed, 06 Dec 2023 17:08:38 GMT

wonder if at the time, I was able to get fibre due to me being a plusnet customer already.

the fibre is installed by Oenreach, if it's available it's available to any ISP that uses Open reach.

If your property is close to the site office, then maybe they got fttp on demand installed, and being close by .

, your property was able to piggy back on their installation.