topic Re: Safeguard not blocking a site in Everything else

Safeguard not blocking a site

Scottonpc — Mon, 04 Sep 2023 17:14:29 GMT

Hi,

I have Plusnet safeguard enabled on my Hub one. The block categories works fine, it's the block a website that doesn't, when I add a website to block it and refresh the page the website URL I added disappears and it's not blocked. I have restarted the router and tried adding any website to block it and the same issue occurs

Re: Safeguard not blocking a site

Scottonpc — Mon, 04 Sep 2023 17:30:52 GMT

I tried another web browser on my phone and once you have added a website to block, a save changes button appears at the bottom of the page which I didn't see initially. I have now received an email saying the Safeguard changes have now been updated. Resolved

Re: Safeguard not blocking a site

Scottonpc — Mon, 04 Sep 2023 22:11:30 GMT

Unresolved, I just checked safeguard again and it's removed the site that I added to block. Please can Plusnet fix this

Re: Safeguard not blocking a site

DerekW — Mon, 04 Sep 2023 22:58:10 GMT

How many website do you currently have in your blocked list?

Apparently you can only have 30 in total

Re: Safeguard not blocking a site

Scottonpc — Tue, 05 Sep 2023 06:30:39 GMT

Hi Derek,

I don't have any websites in my blocked list

Re: Safeguard not blocking a site

Baldrick1 — Tue, 05 Sep 2023 06:51:40 GMT

Moderator's Note

This topic has been moved from Broadband to Everything Else

Re: Safeguard not blocking a site

DerekW — Tue, 05 Sep 2023 10:06:37 GMT

How are you entering the web address?

You should use the following format. - website.com

Not need for any prefix such as https:// or www.

Re: Safeguard not blocking a site

Scottonpc — Tue, 05 Sep 2023 10:35:15 GMT

Hi Derek,

That's the format I use, I have also tried it with the prefix

Re: Safeguard not blocking a site

willcutforth — Tue, 05 Sep 2023 10:37:15 GMT

@Scottonpc What's your DNS set to?

Re: Safeguard not blocking a site

Scottonpc — Tue, 05 Sep 2023 14:27:37 GMT

DNS is set to default, I haven't changed it

Re: Safeguard not blocking a site

Baldrick1 — Tue, 05 Sep 2023 15:15:35 GMT

@Scottonpc

Which default? Safeguard uses its own DNS servers. I think that they are 213.120.234.42 and. 213.120.234.38

Re: Safeguard not blocking a site

Scottonpc — Tue, 05 Sep 2023 21:11:23 GMT

My DNS is:

Primary DNS: 213.120.234.42
Secondary DNS: 213.120.234.38

Re: Safeguard not blocking a site

Scottonpc — Tue, 05 Sep 2023 22:47:49 GMT

When I add any website to the block list I receive two confirmation emails that my safeguard settings have been updated and I have checked my safeguard change log and it shows:

05/09/2023 23:04 Your Blocked Websites list has changed

05/09/2023 23:02 Your Blocked Websites list has changed

Why is it removing the website to block after I've just added it to the block list?

Re: Safeguard not blocking a site

James30 — Wed, 06 Sep 2023 08:26:27 GMT

@Scottonpc - I can't see anything about your safeguard here only that it's enabled or disabled. Perhaps you could send some screenshots of what you have there now without changing anything. Perhaps that will shine some light on what's up with it?

Re: Safeguard not blocking a site

Scottonpc — Wed, 06 Sep 2023 15:02:58 GMT

Please see attached screenshots

Re: Safeguard not blocking a site

willcutforth — Thu, 07 Sep 2023 15:53:56 GMT

As we are unaware of any issues with the safeguard side of things I have raised it to the network team to find out more info for you.

I should have an update by Monday.

I am in next week Mon-Thurs 9:30-6 so I will keep an eye on it for you.

Do you need anything else at the minute?

Re: Safeguard not blocking a site

Richyroo — Wed, 22 Nov 2023 18:44:57 GMT

I just noticed safeguard is no longer working, I think it must've stopped when I renewed my contract. It isn't stopping anything despite safeguard listing multiple categories, ie. I can access pornhub - don't want the kids to access that!

Re: Safeguard not blocking a site

James30 — Thu, 23 Nov 2023 09:41:15 GMT

@Richyroo - Would you be able to turn the router off and on again and also the devices? Also, unplug any powerline adapters/boosters/meshes. Safeguard uses the DNS address to work so if a mesh/booster has gone rogue and sends out Google's DNS address for example, that will stop it from working.

Re: Safeguard not blocking a site

Richyroo — Thu, 23 Nov 2023 12:56:54 GMT

I don't have anything other than the router, switching that off and on had no effect earlier so unless you've actually changed anything I would be following the definition of insanity "repeatedly doing the same thing, expecting a different outcome"

Re: Safeguard not blocking a site

James30 — Thu, 23 Nov 2023 13:21:32 GMT

The idea is to get you on a new IP address as you have been connected with the same one for at least 2 months, a few reboots should do the trick, can you reboot again and let me know so I can see if you have been allocated a different IP or you can check using https://whatismyipaddress.com . I don't think the IP address itself is the issue more the servers and access racks behind that will change as part of being allocated a new IP.