topic Re: Logout in Everything else

Logout

kjello — Mon, 13 Nov 2023 23:01:45 GMT

The system won't let me log out from my account. I move the cursor to "more", a drop-down shoots across from the right with two options - "refer a friend" and "logout". But as soon as a I move the cursor the drop down shoots away again in a nano-second leaving the space blank again. No matter how quickly I try to move the cursor to "logout", the drop down moves quicker.

Re: Logout

jab1 — Tue, 14 Nov 2023 07:54:21 GMT

@kjello Are you using a mobile device - if so what? I have just tried on my iPad (Firefox browser), and clicking 'more' presents a drop-down, the bottom option of which is 'logout'.

Re: Logout

jab1 — Tue, 14 Nov 2023 08:15:50 GMT

Another question - which browser are you using?

Re: Logout

dvorak — Tue, 14 Nov 2023 09:23:50 GMT

Moderators Note

This topic has been moved from Broadband to Everything Else

Re: Logout

kjello — Wed, 15 Nov 2023 14:28:11 GMT

Thanks for the reply. I'm using a laptop.

Re: Logout

kjello — Wed, 15 Nov 2023 14:30:56 GMT

Firefox. I get the same drop down box with 'logout' as the second option.

Sorry for the delay in replying. My laptop froze and I've just got it released.

Re: Logout

jab1 — Wed, 15 Nov 2023 17:43:37 GMT

OK. If you are using a laptop, on the landing page - do you see this:-

If so, just click the 'logout' word and should work. It should also work from any page of the Members Centre where it is visible.

Re: Logout

kjello — Wed, 15 Nov 2023 22:07:16 GMT

Thanks, John for the reply.

My landing page ("Manage Account") looks exactly like that except for the one crucial difference. Where yours has 'logout' mine has 'more', and as I said when I click on 'more' the drop down box appears with the options refer a friend and logout. Then as soon as I try to move the cursor to logout the box shoots away.

Re: Logout

kjello — Wed, 15 Nov 2023 22:16:19 GMT

ps Every page of the member's centre looks the same - more not logout.

The only Plusnet area that lets me logout is this one - the member's forum.

Re: Logout

jab1 — Thu, 16 Nov 2023 07:39:06 GMT

@kjello Can you post a screenshot of your landing page, please - something doesn't make sense if you are using a proper laptop.

It isn't a chromebook or similar is it?

Re: Logout

Dan_the_Van — Thu, 16 Nov 2023 10:00:41 GMT

@jab1

I have attempted to make sense of this, using google chrome.

I have found if you click on logout this screen appears.

Sometimes I go back to the login screen, sometimes I get logged back in, maybe this is the issue?

If not we can both be confused 🙂

Dan

Re: Logout

jab1 — Thu, 16 Nov 2023 10:07:39 GMT

Yep, you get that. As soon as it appears (because I intentionally use separate tabs), I close the tab, but if I am not quick enough, it presents me with the login screen again, but it does not log me back in - I have to click the 'login' button.

Not had much cause to use the PN Members Centre for the last 30 or so months, so it might have altered.

Re: Logout

ghamilton123 — Thu, 16 Nov 2023 15:08:54 GMT

Simple solution for this would be to just clear cookies for the plus.net domain no?

Re: Logout

kjello — Fri, 17 Nov 2023 23:49:53 GMT

Can you post a screenshot of your landing page, please - something doesn't make sense if you are using a proper laptop.

It isn't a chromebook or similar is it?

Thanks, John. No, it isn't a chrome book, it's a regular HP laptop.

I've tried taking a screenshot by pressing prt sc as instructed but nothing happens. There are potential complications too because the screen shot would contain personal details (address, account no, bookmarks etc) so if it doesn't add anything it would best to avoid. All it would tell us that where your screenshot has 'logout' mine has 'more'.

What do you think of the other suggestions - deleting cookies and trying through Chrome? Personally, I can't see how these would help, it's obviously a software issue with Plusnet, but you may know how these might be connected, if at all.

Thanks

Re: Logout

kjello — Fri, 17 Nov 2023 23:51:34 GMT

Thanks, Dan, but I'm not sure how that would help if I can't click on 'logout' before it disappears. Am I missing something?

Re: Logout

ghamilton123 — Sat, 18 Nov 2023 00:56:12 GMT

@kjello prt sc will save it to the clipboard, you can put it onto paint and save the file, not entirely sure if you can just paste it here, or if you can just paste it in a folder.

Re: Logout

jab1 — Sat, 18 Nov 2023 07:34:11 GMT

@kjello wrote:

I've tried taking a screenshot by pressing prt sc as instructed but nothing happens. There are potential complications too because the screen shot would contain personal details (address, account no, bookmarks etc) so if it doesn't add anything it would best to avoid. All it would tell us that where your screenshot has 'logout' mine has 'more'.

What do you think of the other suggestions - deleting cookies and trying through Chrome? Personally, I can't see how these would help, it's obviously a software issue with Plusnet, but you may know how these might be connected, if at all.

Thanks

@kjello Which browser are you using - and where did you get the 'PrtSc' instruction from? - right clicking (on Firefox) gives me the option to take a screenshot.

The Landing page (as post #7 in this thread does not reveal any of those details.

I don't see how it can be a software issue with Plusnet - otherwise there would be more complaints/queries. It is a local issue for you.

Re: Logout

Mav — Sat, 18 Nov 2023 17:32:39 GMT

@kjello

If you reduce the zoom level of the page does the Logout option appear?

Re: Logout

ghamilton123 — Sat, 18 Nov 2023 18:58:18 GMT

@Mav looks like its caused by the users resolution, can replicate when zoomed in at 200% on a 1080p monitor

Re: Logout

jab1 — Sat, 18 Nov 2023 19:01:23 GMT

Never thought of that @ghamilton123 - but there again I've always had my display at 100%, except when I've temporarily changed it for a specific reason, and then reverted.

As I have said to the OP - it's a local issue.