topic Re: FreeNetName Domain Name Transfer in Everything else

FreeNetName Domain Name Transfer

PaulHendrick — Thu, 09 Nov 2023 13:09:45 GMT

I set up a domain name in 1999 through freenetname, which has eventually become plusnet. I'm trying to get access to this domain, or wait for it to expire so I can acquire it, but it keeps getting renewed by plusnet.

This was set up by me for our family business, which has long since been closed down when my father retired. I'm looking to restart a family business so would like to continue using the same domain name.

How can I reclaim this historic domain name.

Re: FreeNetName Domain Name Transfer

dave — Fri, 10 Nov 2023 09:16:46 GMT

Hi Paul,

Do you know the details of the Freenetname account the domain will be on? Username, password, name, address, contact email address etc.? If so then if you give the call centre team a call on 0800 432 0200, they'll need those details to pass security and they'll also need an IPS Tag for the new provider you want to transfer the domain to, check what it is with who you want to move to first before you call.

It's not a task they'll do often as you can probably imagine, if you tell them they'll need to "raise a NetOps ticket to transfer the domain out" they should know what to do.

If you don't know the details you can move it via Nominet but you'll need the original email address you registered the domain with, details are here: https://www.nominet.uk/transferring-your-domain-name/

Re: FreeNetName Domain Name Transfer

PaulHendrick — Fri, 10 Nov 2023 11:46:39 GMT

Hi Dave,

Thanks for the info, I'll have to do some digging for the info you've listed... it was a long time ago! Another option I'd consider is for you guys to continue hosting it, but getting back control of it... I've tried to log in (at least to the webmail) with the username and password I had for it, but no luck. The email I used when setting it up is long since gone too!

If there's any support you can give me to log in the this account, it would be gratefully recieved!

Thanks,

Paul

Re: FreeNetName Domain Name Transfer

dave — Fri, 10 Nov 2023 12:08:11 GMT

Have you tried the Madasafish Member Centre page: https://secure.madasafish.com/myaccountdx/summary/ there is a forgotten password tool but you'd access to the email address on the account.

If not I'd suggest that calling would be the better option as our agent should be able to find the account from the domain name and try and validate backwards from there, might be easier than going back and forward.

Re: FreeNetName Domain Name Transfer

PaulHendrick — Fri, 10 Nov 2023 12:46:24 GMT

Hmmm indeed!

Hmmm… can't reach this page

It looks like the webpage at https://secure.madasafish.com/myaccountdx/summary/ might be having issues or it may have moved permanently to a new web address.

Re: FreeNetName Domain Name Transfer

RealAleMadrid — Fri, 10 Nov 2023 13:55:26 GMT

@PaulHendrick That page works for me, not that it's of any use. It seems to be a Madasafish account login page.

Re: FreeNetName Domain Name Transfer

PaulHendrick — Fri, 10 Nov 2023 13:58:46 GMT

It seems a bit on and off. It sometimes renders properly, sometimes plain text, sometimes not at all... but it leads to nowhere on password entry, or forgotten password link