topic Re: Need help moving my domain in Everything else

Need help moving my domain

zealing — Wed, 08 Nov 2023 10:18:30 GMT

Hi, I called PN on Sat 4th Nov, Jen said she would process it and I've not heard anything since

I'm trying to move out my domain to proton.me, They say they need me to put a TXT record on my domain record but I'm unable to do that with your DNS tool

I need the whole process sorting out ASAP as next week Virgin are finally fitting fibre to my house

Re: Need help moving my domain

MisterW — Wed, 08 Nov 2023 11:43:35 GMT

They say they need me to put a TXT record on my domain record but I'm unable to do that with your DNS tool

if its a .UK domain then all that should be necessary is to change the IPSTAG to tgenew registrar. One of tge help team should spot this and raise a ticket for you to provide the new tag

Re: Need help moving my domain

willcutforth — Wed, 08 Nov 2023 17:26:45 GMT

@zealing domain transfers are one of the tools in my swiss army knife. I can see my esteem colleague Mark who works on the Twitter side has raised a ticket for you, did you manage to cast your beady eyes on it at all?

Re: Need help moving my domain

zealing — Tue, 14 Nov 2023 16:22:26 GMT

Hi Will

Please could you add the TAG of 'MYTHIC-BEASTS' to my domain, much appreciated

Re: Need help moving my domain

James30 — Tue, 14 Nov 2023 17:14:22 GMT

@zealing Hi, I see that mark is looking after you but I've updated your ticket here @ https://www.plus.net/wizard/?p=view_question&id=238152269 if you could reply to it please. I've let Mark know so he can check in with you when he's back tomorrow.

Re: Need help moving my domain

zealing — Tue, 14 Nov 2023 18:51:26 GMT

Thankyou @James30

I've replied to the ticket, I'll keep that tab open so I can refresh it

Thanks again

Re: Need help moving my domain

willcutforth — Wed, 15 Nov 2023 09:51:52 GMT

I'm here @zealing I have raised it over for you now. We just need to give it 72 hours for our wizards to work their magic.