topic Re: Moving to FTTP and retaining landline number in Everything else

Moving to FTTP and retaining landline number

Nickpb — Thu, 02 Nov 2023 19:47:05 GMT

So I have a dilemma. My FTTC contract is up and I want to switch to FTTP. However I also want to retain my landline number so I can switch it to VOIP.

I'm happy to stay with Plusnet but all they say is that I will lose my number.

I have an account with A&A and they can port my number, but I will lose my FTTC broadband if they do that.

How the hell can I switch to FTTP and still retain my number? (I already have a different VIOP number but I want to retain my fixed number)

Any thoughts would be appreciated.

Thanks.

Re: Moving to FTTP and retaining landline number

jab1 — Thu, 02 Nov 2023 19:51:59 GMT

@Nickpb your landline number is quarantined for 30 days after your FTTC service ceases/is replaced by FTTP. A&A should be able to retrieve it - if they allow 2 numbers to the same account?

Re: Moving to FTTP and retaining landline number

MisterW — Thu, 02 Nov 2023 20:03:22 GMT

if they allow 2 numbers to the same account

they certainly do, I've got 22 on the office account!

You'd obviously need some voip hardware that can handle it , like the gigaset n300

Re: Moving to FTTP and retaining landline number

bmc — Thu, 02 Nov 2023 21:22:35 GMT

@Nickpb

There would be some down time on your current landline but apart from that it should be / is possible.

Do not start your port until FTTP is in and installed. Then ASAP port the number. With A&A it'll probably fail as their automated system needs and active line (yours is ceased). A&A Support need to contact BT Support (they are the number range holder) to do a manual port.

Brian