topic Re: PlusNet are categorising my website as adult content and need to unblock it in Everything else

PlusNet are categorising my website as adult content and need to unblock it

kerrywhee — Tue, 24 Oct 2023 13:01:39 GMT

Hi,

Am posting this in the hope someone called Bobpullen will see this and help me as I know he has helped other users before with getting their websites re-categorised as my design studio website has been categorised as pornographic which is obviously not the case.

My website is here www.houseofminerva.com - can someone help me with this please, as I'm trying to launch it and it looks super unprofessional!

Kerry

Re: PlusNet are categorising my website as adult content and need to unblock it

Dan_the_Van — Tue, 24 Oct 2023 19:33:15 GMT

Hi @kerrywhee

I have access to the site in your post with no issues, have you enabled safeguard on your plusnet account?

Link - https://www.plus.net/my-account/safeguard/

Re: PlusNet are categorising my website as adult content and need to unblock it

kerrywhee — Tue, 24 Oct 2023 20:16:12 GMT

I don't have a plusnet account, I've had notifications from people trying to access my website who use plusnet saying it's been blocked as it's been categorised as pornography?

Re: PlusNet are categorising my website as adult content and need to unblock it

Gandalf — Tue, 24 Oct 2023 21:15:34 GMT

If they have Safeguard switched on, have they tried adding the website into the whitelist?

Re: PlusNet are categorising my website as adult content and need to unblock it

kerrywhee — Tue, 24 Oct 2023 21:21:09 GMT

This isn’t overly helpful when I have potential new clients trying to access my website that I might not know about who have SafeGuard on. I need PlusNet to put my website on their overall safe list if that is a thing or change the category of my website to not being pornographic because it isn’t.

Re: PlusNet are categorising my website as adult content and need to unblock it

Dan_the_Van — Wed, 25 Oct 2023 06:50:51 GMT

@kerrywhee

I would be helpful if one of your potential customers contacts plusnet directly so the appropriate questions can be asked of them. This will hopefully assist everyone to diagnose where the issue lies.

Safeguard being used is one of a few possibilities for the root cause to this issue.

Re: PlusNet are categorising my website as adult content and need to unblock it

kerrywhee — Wed, 25 Oct 2023 06:54:04 GMT

There’s no way that I can ask someone to do this as it’s far too time consuming and also far too unprofessional.

Is there no way that this can be worked around or does anyone know the right part of PlusNet that I can contact to sort this out myself?

Re: PlusNet are categorising my website as adult content and need to unblock it

jab1 — Wed, 25 Oct 2023 07:00:48 GMT

@kerrywhee Looking at your site, IF it is classed as 'pornographic' - which as you say, it isn't - then @bobpullen is probably the best person to get it re-classified.

Now I have tagged him properly, hopefully he will take a look.

Re: PlusNet are categorising my website as adult content and need to unblock it

Champnet — Wed, 25 Oct 2023 07:34:56 GMT

https://tools.zvelo.com/ has your website classified as porn so it’s not a Plusnet problem.

I’d guess that you need to talk to either your hosting company or the person who submitted your site to the Internet.

Re: PlusNet are categorising my website as adult content and need to unblock it

jab1 — Wed, 25 Oct 2023 07:39:11 GMT

Cheers, @Champnet - got PN off the hook! 😀

Re: PlusNet are categorising my website as adult content and need to unblock it

kerrywhee — Wed, 25 Oct 2023 07:43:23 GMT

I am the person who submitted my site to the internet, I built it. And have spoken to Squarespace who host it and they say it’s not to do with them as it’s passing all security etc their end.

Other internet providers don’t have a problem with it being opened, so it’s definitely a PlusNet problem.

Re: PlusNet are categorising my website as adult content and need to unblock it

jab1 — Wed, 25 Oct 2023 07:46:07 GMT

@kerrywhee - if @Dan_the_Van can access it, the issue is not so clear cut - he is a Plusnet customer.

Re: PlusNet are categorising my website as adult content and need to unblock it

Champnet — Wed, 25 Oct 2023 07:52:42 GMT

Strange, Zvelo is now categorising the site as : Marketing Services..

For info I’m on a Plusnet connection and having no problems.

Re: PlusNet are categorising my website as adult content and need to unblock it

kerrywhee — Wed, 25 Oct 2023 07:56:28 GMT

I’ve not heard of Zvelo what is it?

Re: PlusNet are categorising my website as adult content and need to unblock it

pjmarsh — Wed, 25 Oct 2023 07:56:29 GMT

I've just tried to access it from my work connection and zScaler (which my work use for filtering) is also classifying it as porn. I don't know how Plusnet's Safegaurd categorises websites. but zScaler can work on URLs, IP Addresses and IP Ranges, so it could be your website, other websites that the host has on the same server as you, or other servers your host has in the same IP range as the server your website is on.

Regardless, your issue is wider than just Plusnet. You can see just from here that 3 different services are categorising it in the same way.

Re: PlusNet are categorising my website as adult content and need to unblock it

kerrywhee — Wed, 25 Oct 2023 07:57:32 GMT

Hi @pjmarsh, thanks for that, any recommendations on how I can fix this?

Re: PlusNet are categorising my website as adult content and need to unblock it

pjmarsh — Wed, 25 Oct 2023 08:10:23 GMT

@kerrywhee, I don't sorry. It's not something I've had myself, and it's years since I can remember seeing something like this. I'd start with the host though and push on them. Using this website, it shows 4,514,282 domains behind the same IP addresses as yours. I'd guess it is probably behind a load balancer for it to be that many. It could be any one of those that has caused the categorisation if it is done by IP address.

Edit: just tried some of the others on that list, so it may be down to other domains on the same server as you, or I might have that totally wrong!

Re: PlusNet are categorising my website as adult content and need to unblock it

Champnet — Wed, 25 Oct 2023 08:06:13 GMT

@kerrywhee zvelo.com is just a site that reports internet security including website content categories.

Re: PlusNet are categorising my website as adult content and need to unblock it

kerrywhee — Wed, 25 Oct 2023 08:52:04 GMT

Thanks, I'm scaling again with Sqaurespace, but if @bobpullen has any ideas as I have seen he has fixed this problem in the past then I would be very grateful!

Re: PlusNet are categorising my website as adult content and need to unblock it

Champnet — Wed, 25 Oct 2023 09:10:46 GMT

@kerrywhee I suspect these security Companies use algorithms when scanning websites to classify their contents. So it's possible something in your website is triggering a porn alert.

I've had a quick look at your coding but can't see anything obvious. Will have a closer look later on.

Nice site by the way....