topic Re: rDNS in Everything else

rDNS

broadbanduser1 — Tue, 17 Oct 2023 14:09:05 GMT

Hello,

What is the process to start a ticket? I want to have my rDNS changed for my service.

Thanks.

jab1 — Tue, 17 Oct 2023 14:14:09 GMT

Wait until a staff member picks this up.

broadbanduser1 — Tue, 17 Oct 2023 14:18:04 GMT

Thanks.

Followed the information from the static IP page to the help assistant to request rDNS changes, but that seems to be a dead end now.

It would be good if Plusnet, updated that page or provide an actual link to open a ticket.

willcutforth — Tue, 17 Oct 2023 14:20:03 GMT

@broadbanduser1 I sent you a PM to get this sorted out

jab1 — Tue, 17 Oct 2023 14:20:44 GMT

The only way to get this done now is as I said - post a request on here and wait for a staffer to pick it up.

I agree it would help if they updated the page, though.