topic Re: Failure to connect to a supplier website in Everything else

Failure to connect to a supplier website

GordonF — Sat, 14 Oct 2023 09:51:08 GMT

I have home FTTP 145 going through a Draytek Vigor 2866 Vac

A few days ago I wanted to access my account on www.odroid.co.uk, but instead I got an Apache Test Page.

I have tried Chrome, Edge, Firefox, Android Phone, all with the same result.

When I switched my phone wifi off, it went through to the site as expected. Switched phone wifi on and it failed.

I have checked all devices on my LAN to ensure there are no local Apache servers running. I also tried the original Plusnet router, but nothing changed.

www.odroid.co.uk and Plusnet help groups are currently at a loss.

As a long shot, I down loaded Tor browser. That got me to the site, but it was in Euros. Not sure if that proved anything, but I am running out of clues as to the possible root cause.

I am making my purchase from www.oroid.co.uk by telephone, so this is not a pressing issue. I just hate mysteries.

Has anyone experienced anything similar, or can make any suggestions as to where I may have overlooked?

Many thanks.

Re: Failure to connect to a supplier website

jab1 — Sat, 14 Oct 2023 09:56:47 GMT

@GordonF I'm not using Plusnet, but I get an immediate ' unable to connect to website' message when clicking your second link - but the first one is successful.

Re: Failure to connect to a supplier website

Shep41 — Sat, 14 Oct 2023 10:32:48 GMT

@jab1. The second link is mis spelt. There's a d missing in the link 😱😱

Re: Failure to connect to a supplier website

GordonF — Sat, 14 Oct 2023 10:33:09 GMT

Thanks for trying. This mystery just deepens.

Re: Failure to connect to a supplier website

Shep41 — Sat, 14 Oct 2023 10:34:37 GMT

I'm not on a Plusnet connection but the link works fine for me

Re: Failure to connect to a supplier website

jab1 — Sat, 14 Oct 2023 10:34:39 GMT

@Shep41 wrote:
@jab1. The second link is mis spelt. There's a d missing in the link 😱😱

Yea, just spotted that before you replied.

Re: Failure to connect to a supplier website

GordonF — Sat, 14 Oct 2023 10:34:55 GMT

Ooops. Good spot. So the links work for you, apart from the one with my typo.

Re: Failure to connect to a supplier website

jab1 — Sat, 14 Oct 2023 10:35:43 GMT

@GordonF What happens if you run a tracert to the address?

Re: Failure to connect to a supplier website

Dan_the_Van — Sat, 14 Oct 2023 10:57:17 GMT

@GordonF

nslookup resolves the site to 18.130.241.241

Who's dns are you using?

Are you using any form of parental control like 'Safeguard' ?

Re: Failure to connect to a supplier website

GordonF — Sat, 14 Oct 2023 11:08:20 GMT

DNS is my Draytek Router

No, no safeguard or other parental control.

Re: Failure to connect to a supplier website

GordonF — Sat, 14 Oct 2023 11:20:19 GMT

tracert result attached

Re: Failure to connect to a supplier website

GordonF — Sat, 14 Oct 2023 11:27:34 GMT

Ignoring the last link that is misspelt. Is there anyone with a Plusnet Broadband account can get to the site from either of the first two links?

Thanks.

Re: Failure to connect to a supplier website

Dan_the_Van — Sat, 14 Oct 2023 11:36:28 GMT

I go to the home page of https://www.odroid.co.uk/ for both links

BTW you didn't like the tracert complete, but it does show the correct IP address and suspect it would have completed

Re: Failure to connect to a supplier website

Champnet — Sat, 14 Oct 2023 11:37:14 GMT

I'm on a Plusnet connection, the links works fine for me...

Re: Failure to connect to a supplier website

GordonF — Sat, 14 Oct 2023 11:46:59 GMT

Thanks. Excellent, that is another variable removed.

Re: Failure to connect to a supplier website

GordonF — Sat, 14 Oct 2023 12:05:29 GMT

Here is the tracert completed.

Re: Failure to connect to a supplier website

jab1 — Sat, 14 Oct 2023 13:55:03 GMT

@GordonF You can trace route, so no idea why you can't connect?

Re: Failure to connect to a supplier website

GordonF — Sat, 14 Oct 2023 14:01:35 GMT

Well, to be accurate it does actually connect to an Amazon AWS server, but the response is the Apache Test page and not the correct website.

Thank you for your help, very much appreciated. If I do find out what is causing this, I will post back to the group.

Re: Failure to connect to a supplier website

greygit1 — Sat, 14 Oct 2023 23:36:55 GMT

Amazon cloud services can (theoretically) return a test page, as the cloud services are just a bit of rented virtual space.

If the registrar for your domain in godaddy I'd say give them a call. Earlier today DNS for your domain (as per plusnets DNS servers) was returning the fixed IP. Later today plusnet's DNS servers were returning two other (different) IP addresses.

This suggests DNS propagation of new addresses associated with the domain.

Re: Failure to connect to a supplier website

GordonF — Sun, 15 Oct 2023 08:01:40 GMT

Thanks, but it is a supplier www.odroid.co.uk that I am trying to access, so I don't understand where godaddy comes into it.

I get the same result when I try to access a sister site of the supplier www.lilliputdirect.com

Having exhausted everything I can think of on my LAN, I am left with assuming that somewhere in the supplier website and/or AWS is taking exception to the browser request from my external |IP address. This is, however, getting considerably beyond my area of expertise.

As I have mentioned previously, I can buy what I want from the supplier via telephone so there is no pressing issue. I just don't like mysteries.

I appreciate everyone's thoughts, time and suggestions.

Thanks