topic Domain Name in Everything else

Domain Name

yfront — Sat, 14 Oct 2023 07:00:53 GMT

Probably off topic for this forum but need advice.

One of my referrals, a business customer of yours, has had to leave Plusnet, they are no longer dealing with business customers..

As advised she contacted BT to arrange the transfer, they BT said they would take care of everything, however nothing was done to arrange the transfer of her domain name.

Her website is now down although, although I understand she has paid Plusnet recently for the domain hosting.

Where do we start to get this resolved.

Thanks

Fred

Re: Domain Name

Baldrick1 — Sat, 14 Oct 2023 07:59:46 GMT

Moderator's note: Topic moved from Broadband to Everything Else.

Re: Domain Name

MatthewWheeler — Mon, 16 Oct 2023 08:28:42 GMT

Hi @yfront

I'm really sorry to hear this has happened.

BT don't offer any domain or webspace services as far as I'm aware

We should still be able to transfer the domain to a new provider. Once they've decided on who they want to move to if you drop me a PM with the details I'll get that sorted

Re: Domain Name

yfront — Tue, 17 Oct 2023 16:16:29 GMT

Matthew

Thank you for the quick update.

The domain owner has gone walkabout at the moment, but will point her in the right direction on her return.

Thanks

Fred

Re: Domain Name

yfront — Sun, 05 Nov 2023 08:50:19 GMT

Matthew

We're now needing some help moving the domain name over to Hostinger.

https://www.whois.com/whois/memorablemomentsnursery.co.uk

We've signed up to https://www.hostinger.co.uk/.

On logging on to Hostinger we have the option to transfer the domain name across but need to enter the Plusnet servers, which I can see on Whois, it seems though we need to log on to the old Plusnet account to get things moving but unable to do so as the account is closed.

Can you help with this.

Pretty please!

Thanks

Fred

Re: Domain Name

James30 — Sun, 05 Nov 2023 09:19:00 GMT

@yfront - I've raised a ticket for you to reply to with the IPS tag of the new provider. Please reply to -> https://www.plus.net/wizard/?p=view_question&id=238084842 and let me know on here when you have. Thanks

Re: Domain Name

yfront — Sun, 05 Nov 2023 17:35:40 GMT

Ticket updated.

Re: Domain Name

willcutforth — Mon, 06 Nov 2023 08:33:42 GMT

Thanks for letting us know.

I have now raised it up and it can take up to 72 hours.

Re: Domain Name

yfront — Sun, 12 Nov 2023 23:15:43 GMT

We're well past the 72 hours and nothing appears to have happened, any chance of giving this a shove please?

Thanks.

Fred

Re: Domain Name

ClaudiaG23 — Mon, 13 Nov 2023 08:29:41 GMT

@yfront This was completed on the 7th, you need to complete the transfer on your side now with your new provider.

Re: Domain Name

yfront — Mon, 13 Nov 2023 09:50:22 GMT

We are still unable to change the server settings using Hosting's tools.

I've taken this up with Hostinger this is their reply.

Can you help with this?

Thanks

Fred

................................................................................

Thank you so much for your patience.
Upon checking, I found that your domain is indeed under Plusnet service now:

Therefore, in order to connect the domain with Hostinger, you can change the nameservers into:
ns1.dns-parking.com
ns2.dns-parking.com

Or, you may connect the domain to us by using A record. Please add this A record into your Plusnet DNS Management:
141.136.33.92

Here it is there reference on Plusnet:

Managing DNS records | Help

Re: Domain Name

MatthewWheeler — Mon, 13 Nov 2023 10:45:25 GMT

Hi @yfront

We raised the request to transfer the domain to them but it looks like they've not accepted it fully yet

You'd need to get them to accept the request on their end but if it's timed out let us know and we'll reraise it

Re: Domain Name

yfront — Mon, 13 Nov 2023 13:16:54 GMT

Thanks Matthew

I've been back in touch with Hostinger, not been impressed with their help and assistance, was really annoyed when they wanted to charge for the domain transfer having been promised this free with 4 years hosting for which we paid over £200.

We've asked for our money back and looking elsewhere for Web hosting which we need to do pronto.

Anyone in the community reading this able to suggest a good domain host for a small business website.

Thanks to BT for being the root cause of this hassle.

Re: Domain Name

Penny — Mon, 13 Nov 2023 15:12:06 GMT

@yfront wrote:

Anyone in the community reading this able to suggest a good domain host for a small business website.

Prices at Mythic Beasts are good - https://www.mythic-beasts.com/hosting - and there's no charge for the domain transfer.

You can also set up the domain at MB beforehand as a 'third party domain' to minimise downtime during the handover.

I found MB initially through recommendations on these forums - moved several domains there in the summer and the hosting has been trouble-free.

Re: Domain Name

ghamilton123 — Mon, 13 Nov 2023 15:36:13 GMT

@Penny those prices are terrible in my opinion especially for limited bandwidth monthly, https://www.spaceship.com/hosting/shared/ offers a plan for $20/yr with more space and unmetered bandwidth, https://www.namecheap.com/hosting/shared/ is also good

Re: Domain Name

yfront — Mon, 13 Nov 2023 16:44:18 GMT

Hi Matthew

We've decided to go with Zen for the hosting.

We've confirmed this on the littleclowns account with the Zen tag.

Question #238084842

Hoping this is all achievable and many thanks for you and colleagues help.

Fred

Re: Domain Name

ClaudiaG23 — Mon, 13 Nov 2023 16:55:20 GMT

Hi @yfront I've raised this for you with the new ISP TAG. This can take up to 72 hours and then your new host can take the domain over.

Re: Domain Name

bobpullen — Mon, 13 Nov 2023 19:06:50 GMT

From what I can tell, the IPS Tag was never changed in the first place, so I don't think Hostinger were necessarily to blame for the original problems 😕

Re: Domain Name

yfront — Tue, 14 Nov 2023 12:29:31 GMT

Thanks for the heads up on that.

Does that mean we'll see the tag change on "whois" prior to being able to transfer the domain over?

I think the move to Zen would have been the wiser move in the first place.

Bob - I remember you dealing with problems for me over 20 years ago, you must be well and truly embedded into the office furniture by now.

😉

Thanks

Fred

Re: Domain Name

MatthewWheeler — Tue, 14 Nov 2023 13:12:36 GMT

Hi @yfront

I believe that's right once it's done they should be able to bring it over.

We've had to re-raise the request due to internal changes on our end but as soon as we know more we'll be in touch