topic Re: Domain transfer away from Plusnet - 2 in Everything else

Domain transfer away from Plusnet - 2

glandorescilly — Fri, 06 Oct 2023 10:16:56 GMT

I added a post to an original post by another user asking for a domain transfer away from Plusnet which has now had a response from @willcutforth but no word about my identical query. So I've posted it below and hope to get a response this time.

I've had my legacy domain name since September 1999 when it came with my Freenetname dial up account. It then passed to Madasafish and is now held by Plusnet.

I am moving house at the end of next week and Plusnet cannot fulfil my present contract (which doesn't expire until next year) so I have been allowed to terminate the contract without penalty so I can move to a new ISP.

I need to move www.glandore.co.uk from Plusnet to Mythic Beasts where I have set up a new account for this purpose.

Please can someone from the Plusnet team help me?

Thank you,

Lois Ann

Re: Domain transfer away from Plusnet - 2

willcutforth — Fri, 06 Oct 2023 12:36:23 GMT

Hey there @glandorescilly Really sorry I didn't respond. It's manic over here at the moment. I have sent you an email now to the account. If you reply to the ticket I will action it for you

Re: Domain transfer away from Plusnet - 2

glandorescilly — Fri, 06 Oct 2023 13:35:31 GMT

Thanks Will, I'm very grateful.

Where shall I look for your email? Is it a private message here on the forum or did you send it to the gmail address associated with my Plusnet account? Nothing has come through yet.

Lois Ann

Re: Domain transfer away from Plusnet - 2

willcutforth — Fri, 06 Oct 2023 14:20:08 GMT

You're very welcome! Can you try logging into here for me please? Broadband Internet, Cheap line rental, free calls, and competitive international rates from Madasafish - The Friendly ISP

The reason why is because it should be on there as well. Let me know if you can't

Re: Domain transfer away from Plusnet - 2

glandorescilly — Sat, 07 Oct 2023 10:49:04 GMT

Thanks Will, the message was there. (I haven't logged in to Freenetname/Madasafish in quite some time!)

I look forward to an update on Monday.

Thanks again,

Lois

Re: Domain transfer away from Plusnet - 2

willcutforth — Mon, 09 Oct 2023 08:04:24 GMT

Awesome glad it's there, are you able to just respond to it so I can get it actioned by the team?

Re: Domain transfer away from Plusnet - 2

glandorescilly — Tue, 10 Oct 2023 16:48:56 GMT

My ticket has been delayed for the third time. It's now not going to be dealt with until Thursday 12th October. Given that my Plusnet broadband contract finishes on Saturday 14th October and I will no longer be a Plusnet customer, it is becoming increasingly urgent that this is dealt with as soon as possible.

Fingers crossed!

Lois

Re: Domain transfer away from Plusnet - 2

willcutforth — Wed, 11 Oct 2023 09:06:01 GMT

Thanks for your patience @glandorescilly it should all be done now for you.

Re: Domain transfer away from Plusnet - 2

glandorescilly — Thu, 19 Oct 2023 15:38:20 GMT

Hi Will,

Sorry for the radio silence, moving has been a lot more chaotic than I expected!

I checked my Mythic Beasts Control panel and it still shows force9 on the server for glandore.co.uk. Do I have to change a setting to move it to Mythic Beasts? Can they do it for me or can you do it?

I'm still receiving emails addressed to the glandore.co.uk domain as usual on Mozilla Thunderbird (as of 2pm today). The POP mailserver for those emails is mail.freenetname.co.uk which, in theory, should no longer exist because Freenetname was swallowed up long ago. Is that hosted by Plusnet and how do I change it?

Obviously, I'm a bit confused about the move.

Thanks.

Re: Domain transfer away from Plusnet - 2

MisterW — Thu, 19 Oct 2023 19:50:25 GMT

Moving the domain registration doesnt change the namservers, that's deliberate. You should use the Mythic control panel to set the required configuration of the Mythic namservers, then switch the domain to use their nameservers

Re: Domain transfer away from Plusnet - 2

willcutforth — Fri, 20 Oct 2023 10:52:30 GMT

What @MisterW said. Everything has been done on our side now and it's all done on Mythic Beasts side now

Re: Domain transfer away from Plusnet - 2

Penny — Fri, 20 Oct 2023 12:07:23 GMT

@glandorescilly wrote:

I checked my Mythic Beasts Control panel and it still shows force9 on the server for glandore.co.uk. Do I have to change a setting to move it to Mythic Beasts?

@glandorescilly

The domain-diagnosis page at https://www.domaindiagnosis.com/index.php?query=glandore.co.uk will show you which bits of your set-up still need changing.

At Mythic Beasts, log in then go to https://www.mythic-beasts.com/customer/hosting/ and click on your account.
There will be a setting in the inch-deep block across for each domain name, called 'Domain & DNS', this is where the nameservers can be changed.

Other settings in that same block (e-mail addresses etc.) should allow you to change whatever else needs changing.

Re: Domain transfer away from Plusnet - 2

greygit1 — Fri, 20 Oct 2023 21:16:51 GMT

Just trying to move a domain.

https://www.domaindiagnosis.com/index.php?query=pixin.co.uk

I could get nominet involved but they want to charge. They know my address (as does Plusnet).

The PN account associated with it? Snail mail works.

Yes, I could leave Plusnet as the registrar, And benefit from free renewal of the registration. But the e-mail has to move. And it appears that Plusnet has a reduced set of people with 'clue'.

Re: Domain transfer away from Plusnet - 2

MatthewWheeler — Sat, 21 Oct 2023 08:09:38 GMT

Hi @greygit1

If you can drop me a PM with the details of who you want to transfer it to I'll see if we can get that sorted for you

Re: Domain transfer away from Plusnet - 2

greygit1 — Sat, 21 Oct 2023 19:23:11 GMT

Cheers. PM sent. Hopefully sufficient (and verifiable) info.

(Bonus for Plusnet is that won't be paying the domain renewal fees and once the transfer is complete they get to blow an old legacy account out of the proverbial water?)

Re: Domain transfer away from Plusnet - 2

greygit1 — Fri, 03 Nov 2023 02:01:17 GMT

@Penny, @MisterW, @MatthewWheeler, @willcutforth

Migrated out a domain from plusnet, Had a bit of a 'dabble' with DNS in the process (because I could). Did some rather odd-ball testing, got some rather oddish-ball results. I'm not unhappy with the hosting recommendations. A little more money spent (extra domain(s)) to gain some further learnings.