topic Re: Domain transfer away from PlusNet in Everything else

Domain transfer away from PlusNet

gravesfamily — Wed, 04 Oct 2023 19:53:16 GMT

Hi, I'm trying to move my DNS away from PlusNet to another provider (mainly due to PlusNet not supporting the creation of SPF records). I need to update my IPS tag but I don't see any links to achieve this. Can anyone point me at the correct location to do this?

Thanks in advance

Re: Domain transfer away from PlusNet

dvorak — Wed, 04 Oct 2023 20:02:36 GMT

Moderators Note

This topic has been moved from Broadband to Everything Else

Re: Domain transfer away from PlusNet

MisterW — Thu, 05 Oct 2023 05:53:04 GMT

@gravesfamily you've found the way!. One of the Plusnet help team will be along shortly to pick this up.

Re: Domain transfer away from PlusNet

glandorescilly — Thu, 05 Oct 2023 22:08:25 GMT

I am in the same position - I've had my legacy domain name since September 1999 when it came with my Freenetname dial up account. It then passed to Madasafish and is now held by Plusnet.

I am moving house at the end of next week and Plusnet cannot fulfil my present contract (which doesn't expire until next year) so I have been allowed to terminate the contract without penalty so I can move to a new ISP.

I need to move www.glandore.co.uk from Plusnet to Mythic Beasts where I have set up a new account for this purpose.

Please can someone from the Plusnet team help me?

Thank you,

Lois Ann

Re: Domain transfer away from PlusNet

gravesfamily — Fri, 06 Oct 2023 09:23:18 GMT

Hi again, just to bump this topic up the list again. Nobody from PlusNet support has contacted me about this matter yet.

Re: Domain transfer away from PlusNet

willcutforth — Fri, 06 Oct 2023 09:56:26 GMT

@gravesfamily I have created a ticket on here

Please let me know when you reply and I will action it for you?

Re: Domain transfer away from PlusNet

gravesfamily — Fri, 06 Oct 2023 15:53:50 GMT

Hi Will, I have replied to the ticket.

Re: Domain transfer away from PlusNet

MatthewWheeler — Sun, 08 Oct 2023 16:26:53 GMT

Hi @gravesfamily

I've responded back to the ticket for you

Fingers crossed it's sorted soon

Re: Domain transfer away from PlusNet

gravesfamily — Tue, 10 Oct 2023 08:17:04 GMT

Hi, still getting email rejected from gmail. Here is a sample error message

mx.google.com rejected your message to the following email addresses:

xxxxx xxxxxxxxxx (xxxxxxxxxxxxxxx@gmail.com)
Your message wasn't delivered because the recipient's email provider rejected it.

mx.google.com gave this error:
This mail has been blocked because the sender is unauthenticated. Gmail requires all senders to authenticate with either SPF or DKIM. Authentication results: DKIM = did not pass SPF [gravesconsulting.co.uk] with ip: [2a01:111:f403:2e1a::800] = did not pass To mitigate this issue, please visit Gmail's authentication guide for instructions on setting up authentication: https://support.google.com/mail/answer/81126#authentication x15-20020a2e9c8f000000b002c17c4b1f8asi8607544lji.305 - gsmtp

Diagnostic information for administrators:

Generating server: LO0P123MB6219.GBRP123.PROD.OUTLOOK.COM

Re: Domain transfer away from PlusNet

MisterW — Tue, 10 Oct 2023 08:22:14 GMT

@gravesfamily has your domain transferred ?

If so, have you created an spf record via your new domain control ?

Re: Domain transfer away from PlusNet

gravesfamily — Tue, 10 Oct 2023 08:25:13 GMT

No, the domain was not transferred. The ticket was updated to say that PlusNet were able to create an SPF record (and when I look that record has been created). I was hoping that the new SPF record you guys created would work. It may be that the record needs to be updated to reflect that the email is being sent via outlook.com. Full details are in the ticket.

Chris

Re: Domain transfer away from PlusNet

pjmarsh — Tue, 10 Oct 2023 08:29:46 GMT

@gravesfamily, Whose SMTP server are you using? The SPF records you have set (as asked for above) are for Plusnet's relay servers, but the IPv6 address in the error message you've posted belongs to Microsoft. The SPF record needs to contain the addresses that you are sending the emails through.

Edit: I see there's been more posts whilst I was typing this one. The SPF record needs contain the records for outlook.com if that is who you are sending them through. This can't be done with your domain hosted by Plusnet.

Re: Domain transfer away from PlusNet

gravesfamily — Tue, 10 Oct 2023 08:29:57 GMT

See my previous post (and the ticket). The domain is hosted as a custom domain on outlook.com (we got in just before they started charging for custom domains). If it's possible to change the SPF record to reflect that the emails will be coming from the outlook.com mail server (but with addresses in my domain) then that would be great.

Re: Domain transfer away from PlusNet

MisterW — Tue, 10 Oct 2023 08:31:53 GMT

was hoping that the new SPF record you guys created would work. It may be that the record needs to be updated to reflect that the email is being sent via outlook.com.

@gravesfamily the spf record that plusnet create will only specify the plusnet servers as authorised senders. It is not possible to create any other spf record

Re: Domain transfer away from PlusNet

gravesfamily — Tue, 10 Oct 2023 08:45:54 GMT

Ah, I see I need to do some more reading about SPF records 😞

Is this possible with SPF records with another DNS provider? Or is it something that SPF cannot do at all? If it's possible with another provider then I will need to proceed with the domain transfer to 123-Reg as per the ticket. If not, then I guess I need to re-think my options (and maybe host everything on outlook.com for an additional fee).

Thanks

Re: Domain transfer away from PlusNet

MisterW — Tue, 10 Oct 2023 08:55:57 GMT

It should be possible with most other dns providers.

Re: Domain transfer away from PlusNet

gravesfamily — Tue, 10 Oct 2023 09:00:00 GMT

Ok, thanks for the information. In that case, please could we continue with the original request to update the IPS tag for the domain to 123-REG so that I can transfer it and manage the records myself.

Thanks

Re: Domain transfer away from PlusNet

MisterW — Tue, 10 Oct 2023 09:39:33 GMT

I'm afraid you'll need to wait for a staff member to respond either here or on the ticket if its still open. Both @pjmarsh and myself are customers like yourself and we have no access to account details.

Re: Domain transfer away from PlusNet

gravesfamily — Tue, 10 Oct 2023 09:45:25 GMT

No problem. I have updated the ticket accordingly. Thank you for your help on this.

Re: Domain transfer away from PlusNet

willcutforth — Tue, 10 Oct 2023 11:04:37 GMT

Hey there @gravesfamily I've raised it up for you now