topic Re: Static IP Address in Everything else

Static IP Address

easilydone — Mon, 25 Sep 2023 21:22:06 GMT

Hi - I added a static IP address to my account but can't get the portal to activate it. When I go to configure and activate it it just keeps reverting to stating 'Current Status : You are currently using a dynamic IP address' I've tried restarting the router but that's not done anything. What do I need to do to proceed?

Re: Static IP Address

bmc — Mon, 25 Sep 2023 21:28:55 GMT

@easilydone

I believe the online portal is broken.

You need to either wait for a staff member to pick up this thread in due course or phone PN support.

Brian

Re: Static IP Address

easilydone — Tue, 26 Sep 2023 14:15:00 GMT

Thanks for the response Brian. Hopefully someone looks at these messages at some point

Re: Static IP Address

willcutforth — Wed, 27 Sep 2023 11:31:45 GMT

@easilydone It should be fixed now. Please can you give the router a reboot for me?

Re: Static IP Address

easilydone — Wed, 27 Sep 2023 19:34:09 GMT

That’s perfect. Thankyou very much 😀

Re: Static IP Address

willcutforth — Thu, 28 Sep 2023 11:55:54 GMT

Awesome glad to hear it let me know if you need anything else.