topic Re: Static IP and Upgrades in Everything else

Static IP and Upgrades

cpcnw — Sun, 02 Apr 2023 19:48:47 GMT

I'm still on the old ADSL2+ 10Mb

If I upgrade to FTTC will I get to keep my static IP or is it like a totally new account etc

Thanks!

Re: Static IP and Upgrades

Gandalf — Sun, 02 Apr 2023 21:54:42 GMT

Static IP should stay the same as the existing account would likely be upgraded to FTTC.

Re: Static IP and Upgrades

cpcnw — Mon, 03 Apr 2023 07:54:03 GMT

I'm not too confident with the use of the word *should* here. This has happened twice in the past.

I asked PN specifically about it, was told it shouldn't change and lo and behold it did change.

What I would be looking for is concrete assurance it wouldn't change.

Who would I approach?

Re: Static IP and Upgrades

Gandalf — Mon, 03 Apr 2023 18:22:15 GMT

Really sorry for the issues you’ve had.

In the vast majority of cases, the static IP isn’t affected when upgrading to fibre, but if the unexpected happens and something goes wrong, then it might be.

If that’s the case, then I’m sure we can provide a new static IP free of charge without paying for it again.

Re: Static IP and Upgrades

cpcnw — Thu, 06 Apr 2023 10:03:58 GMT

I didn't pay for it separately in first place it was part of the package.

I sometimes work from home and all my VPN / Firewall rules are setup to facilitate that.

Is there no way to get guarantee that it will not change again?

Re: Static IP and Upgrades

MisterW — Thu, 06 Apr 2023 10:21:30 GMT

Is there no way to get guarantee that it will not change again?

I've changed products many times and still retain my original static ip. The balance of probability is that it will remain, but ( as they say ) the only thing guaranteed in life, is death and taxes !

The problem is that there is no procedure to request a specific ip back if it does change.

In the ( very ) unlikely event, surely its not the end of the world to change the firewall configuration, I have a similar setting which allows connection to the company pbx.

Re: Static IP and Upgrades

cpcnw — Mon, 21 Aug 2023 17:15:53 GMT

>> surely its not the end of the world to change the firewall configuration

It isn't but it results in several *long* drives and my time. Would you like to amend the routers for me?

No, thought not.

Re: Static IP and Upgrades

dvorak — Mon, 21 Aug 2023 18:15:42 GMT

Moderators Note

This topic has been moved from Broadband to Everything Else

Re: Static IP and Upgrades

Mav — Tue, 22 Aug 2023 15:36:47 GMT

@cpcnw

I have had many house moves and upgrades over the last 13 or so years and I',m pretty sure my IP has never changed,

Re: Static IP and Upgrades

James30 — Tue, 22 Aug 2023 18:47:31 GMT

@cpcnw - Sure thing. like @Mav said, your Static IP wont change if you upgrade or move house. Not unless something goes wrong anyway so you're safe.