topic Re: Remove Username From Hostname in Everything else

Remove Username From Hostname

jacob — Fri, 28 Jul 2023 20:27:14 GMT

Please remove my username (which contains my full name) from the reverse record on my Static IP

Looking at previous threads it seems that posting here is the correct way to request this

Re: Remove Username From Hostname

adamwalker — Mon, 31 Jul 2023 09:47:55 GMT

Hi Jacob, I've just checked your account and can see it's already been done.

Do shout up of there's anything else you need from us.

Adam

Re: Remove Username From Hostname

jacob — Mon, 31 Jul 2023 12:58:45 GMT

Thanks Adam,

Do you know how long it will take for the nameserver to update (it is still returning my username)?

Re: Remove Username From Hostname

willcutforth — Tue, 01 Aug 2023 15:01:24 GMT

It's usually within 24 hours, what's it showing now from your side?

Re: Remove Username From Hostname

jacob — Tue, 01 Aug 2023 15:23:42 GMT

Still showing my username

Re: Remove Username From Hostname

willcutforth — Tue, 01 Aug 2023 16:59:54 GMT

Leave it with me, I will need Adam to comment on the task to inform them.

Re: Remove Username From Hostname

adamwalker — Wed, 02 Aug 2023 12:19:32 GMT

Hi Jacob, sorry for the delay to this, there's been an issue with the original request for this that got raised for you. I'll get it put straight. What would you like the RDNS to be set to instead of showing the username? - Adam

Re: Remove Username From Hostname

jacob — Wed, 02 Aug 2023 12:46:17 GMT

Thanks Adam!

Please set it to anything non-identifiable, random string, whatever

Re: Remove Username From Hostname

adamwalker — Wed, 02 Aug 2023 13:25:43 GMT

No probs, I've raised a new task for that now and I've added details onto your account here to confirm: https://www.plus.net/wizard/?p=view_question&id=235383327

Adam

Re: Remove Username From Hostname

jacob — Wed, 09 Aug 2023 17:02:53 GMT

Hi, the support ticket was closed with the following detail:

"Thank you for your message in regards updating the rDNS to your IP address instead of the username. It is not possible for this to be done your static IP is unique to your account connection and the address is connected to your Plusnet account."

I recall seeing numerous posts here where other customers had the same request completed - is it no longer possible? How else can I remove my full name from the reverse DNS record?

Re: Remove Username From Hostname

jab1 — Wed, 09 Aug 2023 18:58:56 GMT

@jacob - you need either @adamwalker or @willcutforth to suggest the job gets done properly - that response on the ticket was a load of rubbish.

Re: Remove Username From Hostname

James30 — Thu, 10 Aug 2023 09:30:51 GMT

@jacob - I've reraised the task to update the RDNS. The previous task wasn't raised correctly and was closed. I'm sorry for that.

Re: Remove Username From Hostname

jab1 — Thu, 10 Aug 2023 09:32:03 GMT

@James30 A second time?