topic Re: Static IP in Everything else

Static IP

martin77 — Wed, 02 Aug 2023 12:02:43 GMT

I'd like a static IP so I can port forward to my CCTV system but the add on page in control panel just keeps going to a blank screen. Please can a helpful Plusnet person enable it for me?

Re: Static IP

bmc — Wed, 02 Aug 2023 12:14:30 GMT

@martin77

If you Log In to your Members portal you'll find Static IP under add ons. There's a one off charge of £5.00.

Brian

Re: Static IP

jab1 — Wed, 02 Aug 2023 12:19:47 GMT

@bmc Unfortunately, the system doesn't work - static IPs have to be requested on here.

Re: Static IP

agedgopher — Wed, 02 Aug 2023 12:30:46 GMT

The system does work. Log into the members centre and at the first page headed "Your Products", select change add-ons.

That takes you to the add-on page, select Static IP from there

Evan

Re: Static IP

jab1 — Wed, 02 Aug 2023 12:32:56 GMT

@agedgopher See the initial post - it doesn't and hasn't for quite a while.

Re: Static IP

agedgopher — Wed, 02 Aug 2023 12:36:28 GMT

@jab1 I just tried again and it greyed out. Teach me a lesson for trying to be smart.

Evan

Re: Static IP

bmc — Wed, 02 Aug 2023 12:49:48 GMT

Opps - didn't read the first post properly. Sorry.

Brian

Re: Static IP

martin77 — Wed, 02 Aug 2023 12:52:08 GMT

Yeah I'm all about self-service - I did try and honestly, it doesn't work lol

Re: Static IP

martin77 — Wed, 02 Aug 2023 12:56:02 GMT

So just logged back into the member centre and went to add-ons, it's now telling me I can remove my static IP if I want. So even though it looks like it's not working with the blank page, it's actually done it 😄

Bizarre. Anyway, thanks for all the replies.

Re: Static IP

jab1 — Wed, 02 Aug 2023 12:58:44 GMT

Have you paid the one-off £5.00 fee?

Re: Static IP

MisterW — Wed, 02 Aug 2023 13:05:55 GMT

I stand to be corrected, but I dont think is has done it!. AFAIK the link from the member centre to the 'back end' system which allocates the static IP ( and makes the charge?) is broken.

Re: Static IP

jab1 — Wed, 02 Aug 2023 13:13:30 GMT

My understanding also, @MisterW - which is why, AIUI, requests have to be made through the forum, to enable the Help Team to manage the job.

Re: Static IP

martin77 — Wed, 02 Aug 2023 13:54:32 GMT

Looking at other threads in the forum this seems to have been going on for quite some time. It can't be that infrequent a request from customers to want a static IP that wouldn't make this worth fixing, surely?

Re: Static IP

MisterW — Wed, 02 Aug 2023 14:12:39 GMT

TBH its not that frequent a request. I think the automated request functionality was broken when the new billing system came in a couple of years ago.