topic Re: PTR/rDNS request in Everything else

PTR/rDNS request

opelfruitcase — Wed, 26 Jul 2023 21:42:14 GMT

Hello all, new customer here, and ill admit that so far, PN have been a breath of fresh air compared with my previous provider.

Ive got myself a static IP set up, and will be using it for outbound email. To ensure its done right, I'll want to set up reverse DNS. I understand a former staffer used to deal with these requests on here, is there any non-phone channel I can use for contacting PN's network team to get this setup?

Thanks

Re: PTR/rDNS request

jab1 — Wed, 26 Jul 2023 21:30:52 GMT

One of the Help Team will pick this up in due course and help.

Re: PTR/rDNS request

willcutforth — Thu, 27 Jul 2023 11:16:16 GMT

Hey there @opelfruitcase how are you doing? Glad to hear you are liking it Can you reply back to https://www.plus.net/wizard/?p=view_question&id=235736875 and I will sort it out for you?

Re: PTR/rDNS request

opelfruitcase — Thu, 27 Jul 2023 12:02:58 GMT

Have replied with the ticket you raised.

Re: PTR/rDNS request

willcutforth — Thu, 27 Jul 2023 18:29:07 GMT

Just to check did you reply to the actual email or the ticket?

Re: PTR/rDNS request

opelfruitcase — Thu, 27 Jul 2023 20:35:34 GMT

I replied to the email, but can see that's not gone onto the ticket so have now responded within the ticket.

Re: PTR/rDNS request

MatthewWheeler — Sun, 30 Jul 2023 07:39:47 GMT

Thanks for that @opelfruitcase

I've raised the task on Will's behalf as he's not in today and as soon as that's been done we'll let you know