topic OpenReach says yes Plusnet + Sky/NOW say no. in Everything else

OpenReach says yes Plusnet + Sky/NOW say no.

mombic — Sat, 22 Jul 2023 15:56:16 GMT

The Openreach full fibre checker to the home says I can receive the full 900Mbp/s why is it then Plusnet and SKY/NOW all say I can’t. Maybe someone on here has the underground infrastructure maps?.

Re: OpenReach says yes Plusnet + Sky/NOW say no.

jab1 — Sat, 22 Jul 2023 16:04:12 GMT

@mombic Post the https://www.broadbandchecker.btwholesale.com/#/ADSL results for your phone number (with the number obscured), and we may be able to advise.

No-one on here will have the BT infrastructure details.

Re: OpenReach says yes Plusnet + Sky/NOW say no.

mombic — Sat, 22 Jul 2023 17:04:48 GMT

Hope it comes out ok. Still says FTTP available.

Re: OpenReach says yes Plusnet + Sky/NOW say no.

jab1 — Sat, 22 Jul 2023 17:10:58 GMT

You need to contact whoever you want to go with and query this, because as you say, it says on there it is available.I note it is flagged as KCI2 Assure, but that just means basically that it requires an OR survey before installation.

Re: OpenReach says yes Plusnet + Sky/NOW say no.

mombic — Sat, 22 Jul 2023 17:32:11 GMT

Many thanks for your help with this Jab 1. Those OP ISP's above refuse to accept it's available- could it be because City Fibre has just cabled the area? Also while CF's contractors were in our road they said there was no OP ducting or loose fibre cables. Are there any other OP based ISP's I can try?

Re: OpenReach says yes Plusnet + Sky/NOW say no.

jab1 — Sat, 22 Jul 2023 17:50:02 GMT

Have you actually called PN or SKY? They should work from a slightly enhanced version of that availability checker, so why they say 'no' is a mystery to me, TBH. City Fibre may be 'bending the truth' bit there - there shouldn't be any 'loose cables'.

Re: OpenReach says yes Plusnet + Sky/NOW say no.

mombic — Sat, 22 Jul 2023 18:10:08 GMT

Yes twice because my contract is about to end with PN and I and my neighbours won't move to CF due to the grief they've caused in our street. PN could get a lot of new customers if they get their act togeather. I'm loging off now for diner. Cheers John..

Re: OpenReach says yes Plusnet + Sky/NOW say no.

jab1 — Sat, 22 Jul 2023 18:20:49 GMT

Hope you enjoyed your dinner. 😉

A couple of questions - Is your current service underground or overhead to your property? If it is overhead , have you noticed any additional equipment on your 'telegraph' pole recently? Do you know when the WBC FTTP line appeared on that chart?

Re: OpenReach says yes Plusnet + Sky/NOW say no.

Mustrum — Sat, 22 Jul 2023 18:53:03 GMT

@mombic what about the text below the table? Could you post that as well to see if there are any other clues?

Re: OpenReach says yes Plusnet + Sky/NOW say no.

bmc — Sat, 22 Jul 2023 19:14:30 GMT

@mombic

Just out of interest have you tried the Address version of the Checker in case there's a database problem. Unlikely but you never know.

Enter your post code only and select your address from the drop down list.

Brian

Re: OpenReach says yes Plusnet + Sky/NOW say no.

mombic — Sun, 23 Jul 2023 08:55:48 GMT

Morning all.

We have no poles everything is underground some in ducting some not. No idea about WBC FTTP line appeared.

As for the address ver that makes no difference.

Attached is the text below the table.

Re: OpenReach says yes Plusnet + Sky/NOW say no.

jab1 — Sun, 23 Jul 2023 08:59:50 GMT

OK. Sounds like all OpenReach need to do is install the cable then, which they should have done if they say the service is 'available'.

Re: OpenReach says yes Plusnet + Sky/NOW say no.

mombic — Sun, 23 Jul 2023 09:10:19 GMT

It’s been mentioned on the local social media that because CF got their cable in first OR now think it’s a lot cause as there’s only 39 houses in our road.

Re: OpenReach says yes Plusnet + Sky/NOW say no.

jab1 — Sun, 23 Jul 2023 09:15:20 GMT

That sounds a little 'off' to me. If all they have to do is get the fibre cable to you in the prepared ducting, it is not a hard job. I don't know enough about the subject to comment further, sorry. Maybe @bmc or @Mustrum would like to add their thoughts.

Re: OpenReach says yes Plusnet + Sky/NOW say no.

Mustrum — Sun, 23 Jul 2023 09:27:38 GMT

Assuming the text is from the phone number checker and the same as the address checker then you should be able to place an FTTP order. The only thing I can think of is the timing, ie has WBC FTTP very recently appeared on the DSL Checker?

The CF cables should be separate from the OR ones, you could try Talk Talk or Vodafone to see what they can offer, they use CF in many places - not that I recommend either, just to see if you can get a few more bits of the jigsaw!

Re: OpenReach says yes Plusnet + Sky/NOW say no.

bmc — Sun, 23 Jul 2023 11:33:27 GMT

@mombic

If WBC FTTP is showing as available then the OR network will be complete for that area. A CBT (Connectorized Cable Terminator) will have been installed in the UC chamber serving your house. One one shown below serves me.

I recently watched CF install their duct to this chamber. One large duct came in through the OR main duct from a street cabinet where it was split into 7 smaller ducts in the chamber. Should I ever go with CF then they would use the OR house duct for this purpose, From memory there is plenty of space.

I see no reason why PN would decline an order unless there's something up with the OR system. Did you phone the PlusNet Customer Options Team on 0800 013 2632 to check. If you phone again explain the checker results you have and ask them to submit an Address check (ORDI I think it's called).

Brian

Re: OpenReach says yes Plusnet + Sky/NOW say no.

jab1 — Sun, 23 Jul 2023 11:38:50 GMT

@bmc The narrative on the OPs Checker result says 'rodded and roped' - so to my uneducated mind, that says all they have to do is pull the fibre cable - yes?

Re: OpenReach says yes Plusnet + Sky/NOW say no.

bmc — Sun, 23 Jul 2023 12:11:40 GMT

@jab1 @mombic

Indeed it's all set to go.

When the network serving me was installed the team checked the house ducts where they could get quick and easy access. Two proved problematic so got left but the other 5 were checked and a draw rope left in situ for the fibre pull. One duct had a slight blockage but they were able to push through from the other end.

I believe FTTP is now installed in all 7 houses.

Brian

Re: OpenReach says yes Plusnet + Sky/NOW say no.

jab1 — Sun, 23 Jul 2023 12:14:37 GMT

Cheers, @bmc . So this is a 'records' foul-up somewhere - an unfortunately regular occurrence.

Re: OpenReach says yes Plusnet + Sky/NOW say no.

mombic — Sun, 23 Jul 2023 19:10:12 GMT

Thanks again Chaps for all the replies. My house is the only one in the street ducted to the house it seems, and was roped by CF a couple of years ago. However that duct ends 2 chambers down and all that’s in them is a copper bundle and CF’s fibre. From there the footways and part of the road were taken up (twice in the end due to faults) and just cable laid in the trench.

Yes next door has had CF for a couple of months and already had 5 or 6 faults. Also the fibre is still above ground across the garden and a path. Cowboys come to mind and the reason no-one here will have them.

I was tempted to raise a question with PN last time I spoke to them but they were so convinced they couldn’t supply FTTH I gave up.

I’m now going to leave you all in peace now as there’s a neighbour also with PN who wants to take over.
Very many thanks again and I’ll let you know the final out come.

Cheers
John.