topic Re: End of BT Sport confusion in Everything else

End of BT Sport confusion

djh22 — Mon, 22 May 2023 13:45:34 GMT

Just had email informing that PN are ending BT sports but the end dates are confusing, the email says from 5th of July but the FAQ link says it's ending from 23rd of May.

Any idea which date is correct ?

Re: End of BT Sport confusion

Gandalf — Mon, 22 May 2023 21:38:01 GMT

Hi @djh22

Sorry for the confusion! The FAQ is suggesting that, from tomorrow, customers will no longer be able to order BT Sport. From the 5th July, the service will then be discontinued.

I hope this helps.

Re: End of BT Sport confusion

djh22 — Mon, 22 May 2023 21:51:58 GMT

Thanks Gandalf, I should have guessed that, anyway it means I can watch the Rugby on Saturday. 😀.. Then I can get it cancelled and hopefully save a months payment.

Any chance you could raise a ticket please ?

Cheers.

Re: End of BT Sport confusion

willcutforth — Tue, 23 May 2023 10:08:21 GMT

Hey there @djh22 I have raised a ticket on https://www.plus.net/wizard/?p=view_question&id=234055877 please reply back to it after the Rugby and we will sort it

Re: End of BT Sport confusion

djh22 — Tue, 23 May 2023 11:48:26 GMT

Thanks Willcutforth,I'll do that but I'm just wondering if you could cancel it now from the date I've paid up to ie 1st of June, or is it cancelled with immediate effect if we do it now ?

Re: End of BT Sport confusion

willcutforth — Tue, 23 May 2023 11:53:13 GMT

It's usually cancelled within 48 hours and you are refunded for what you didn't use, so I'd prefer to do it after Sat!

Re: End of BT Sport confusion

djh22 — Tue, 23 May 2023 12:03:32 GMT

Ok will do on Saturday, thanks Will.

Re: End of BT Sport confusion

willcutforth — Tue, 23 May 2023 12:36:05 GMT

No worries, speak then

Re: End of BT Sport confusion

djh22 — Tue, 23 May 2023 18:23:56 GMT

Hello again Will, just to let you know that I have decided to request that BT Sport is cancelled as soon as possible rather than waiting until after Saturdays Rugby cup final and have completed the on line ticked accordingly.

Many thanks for your help.

Best wishes.

Re: End of BT Sport confusion

drcarrera — Wed, 24 May 2023 09:14:16 GMT

The good value BT Sport App add-on was the only reason I renewed my Plusnet broadband contract! The fact it's being removed mid-contract and I can't cancel without paying a penalty is really galling.

Re: End of BT Sport confusion

willcutforth — Wed, 24 May 2023 12:15:22 GMT

Sorted this out for you now @djh22 I have closed the ticket as well.

Re: End of BT Sport confusion

taylorking — Fri, 26 May 2023 15:27:31 GMT

Yes me too. It was part of a negotiated package when I renewed contract recently. I guess there's small print, there usually is, but I'm no longer getting what I signed up for.

Re: End of BT Sport confusion

timmy88 — Fri, 26 May 2023 15:33:17 GMT

Oh no , it’s a shame it’s going as the £10 a month for the app was great value. Any ideas on next best option to watch elsewhere?

Re: End of BT Sport confusion

dhleslie — Fri, 26 May 2023 17:15:13 GMT

Removed reply as this thread marked fixed, will repost as new thread.

Re: End of BT Sport confusion

djh22 — Sun, 28 May 2023 13:54:18 GMT

Hello Willcutforth, just to let you know that although I was advised that BT Sport has been cancelled last Wednesday it is still live on my Android and FireTV apps. Could you check with BT please.

Re: End of BT Sport confusion

adamwalker — Sun, 28 May 2023 14:31:39 GMT

Hi @djh22 that can be normal as it can take a few days to stop working. If it's still on by Tuesday do get back to us and we'll do some digging. - Adam

Re: End of BT Sport confusion

djh22 — Sun, 28 May 2023 14:46:14 GMT

Will do, thanks Adam.

Re: End of BT Sport confusion

djh22 — Tue, 30 May 2023 07:05:50 GMT

Good morning Willcutforth adamwalker - just reporting back that BT sport is still live on my apps, please start digging.

Cheers

Del.

Re: End of BT Sport confusion

adamwalker — Tue, 30 May 2023 07:12:36 GMT

I'm unsure what else we could do as we've done "our bit" effectively by removing access from our side, I'll have a chat with someone about that today so please leave it with me and I'll come back to you about it.

Re: End of BT Sport confusion

djh22 — Tue, 30 May 2023 08:38:23 GMT

Thanks Adam,I don't mind so long as I don't get charged, but to be honest now that the Rugby has finished I doubt if I'll need to use it.

Not a complaint as PN have been extremely good to me over the years , but the point of interest is the system - if PN have cancelled my access to the service then why am I still able to use it ?

Cheers,

Del.