topic Re: Website gone in Everything else

Website gone

samuria — Mon, 29 May 2023 22:30:22 GMT

My website crewetwon.co.uk has been taken down how do I get it back in an emegancy i upload 1 file for someone to down load now they have taken the site down.

I have been a customer for over 15 years and this isnt good the problem is the domain is mine but hosted on the sister inlaws account and she doesnt speak to me so cant open a ticket in her name

Re: Website gone

pjmarsh — Tue, 30 May 2023 09:06:31 GMT

crewetwon.co.uk isn't currently registered with anyone. Is that domain definitely correct or has registration lapsed?

Even then, I doubt there would be much Plusnet could do with you on the hosting side as it isn't your account. Your sister-in-law could have purposely taken it down or closed her Plusnet account, which she would be entitled to do as the account holder, though Plusnet wouldn't be able to discuss any of that with you due to GDPR.

Re: Website gone

Dan_the_Van — Tue, 30 May 2023 09:26:31 GMT

I think maybe there is a typo crewetown.co.uk does exist with a plusnet IP Address.

Re: Website gone

pjmarsh — Tue, 30 May 2023 09:34:33 GMT

Thanks @Dan_the_Van, I did wonder about a typo, but couldn't spot what the end part could be!

Re: Website gone

dvorak — Tue, 30 May 2023 11:28:29 GMT

Moderators Note

This topic has been moved from Broadband to Everything Else

Re: Website gone

Penny — Tue, 30 May 2023 12:16:22 GMT

@samuria wrote:

My website crewetwon.co.uk has been taken down

I have been a customer for over 15 years and this isnt good the problem is the domain is mine but hosted on the sister inlaws account and she doesnt speak to me so cant open a ticket in her name

Not sure I have fully understood this, but if the domain is yours (a free domain name handed out by F9/PN in the early days?) then you would probably be able to ask PN to change the DNS and/or nameservers (not sure of the technical terms) to point at a different web-location.

eg if you set up an account elsewhere, for hosting - somewhere like Mythic Beasts at £2.50/month - and uploaded your website content there, you could then ask PN to point crewetown.co.uk towards the website's new location (or transfer the hosting of the domain name there completely).

... however all this rests on who actually *owns* the crewetown.co.uk domain. If it's definitely yours, I don't think there would be a problem (but no doubt someone on here will correct me if that's wrong).