topic Re: Need to get my rDNS for my static ip address to point to to my domain in Everything else

Need to get my rDNS for my static ip address to point to to my domain

securitizones — Mon, 22 May 2023 14:59:06 GMT

Need to get my rDNS for my static ip address to point to to my domain so i can send emails from home server.

Regards

Steve

Re: Need to get my rDNS for my static ip address to point to to my domain

Jackobyte — Tue, 23 May 2023 10:07:29 GMT

I had to call to get a ticket raised with Plusnet about this yesterday, there doesn't appear to be any support people monitoring the community forum like there used to be. The static IP I was given had clearly been re-issued as the PTR record has not been reset to default and points to a non-existent domain. They said this can take up to 3 working days.

That being said your mail server hostname only needs to match the PTR record for your static IP to pass the check so if you do a reverse lookup on your static IP, then set the hostname of your mail server to whatever comes back then you will be good to go.

Re: Need to get my rDNS for my static ip address to point to to my domain

Jackobyte — Tue, 23 May 2023 13:23:00 GMT

@securitizones

I've just been informed by support that Plusnet no longer support custom domains on PTR records for their static IP's

This is something that should have been communicated as their documentation and online searches indicate that this is something they continue to support. It was one of the reasons that I chose to subscribe to Plusnet in the first place and I feel a bit disgruntled now.

Re: Need to get my rDNS for my static ip address to point to to my domain

MisterW — Tue, 23 May 2023 13:33:57 GMT

@Jackobyte

there doesn't appear to be any support people monitoring the community forum like there used to be.

There are, but sometimes they can take a while to respond.

I've just been informed by support that Plusnet no longer support custom domains on PTR records for their static IP's

That's news to me! The problem is that domains, static IP's & dns are legacy facilities and many of the front line support people don't know about it.

I'll try escalating this thread to get one of the Help team to respond

Re: Need to get my rDNS for my static ip address to point to to my domain

Jackobyte — Tue, 23 May 2023 13:47:33 GMT

@MisterW

The support person I spoke to was very clear, I also asked if the PTR record will be <username>.plus.com like it says on the portal and was informed in no uncertain terms that my PTR record will be <static ip>.plus.com and that this can't be changed.

Custom domains are no longer supported on new contracts like they were on legacy contracts.

Re: Need to get my rDNS for my static ip address to point to to my domain

MisterW — Tue, 23 May 2023 13:52:35 GMT

@Jackobyte unless something has changed in the last few days , then whoever you spoke to was mistaken!. The default has always been <accountname>.plus.com. AFAIK its still possible to request <ipaddress>.plus.com or something else providing an A record exists as the forward record.

Lets give the Help team chance to respond to my escalation...

Re: Need to get my rDNS for my static ip address to point to to my domain

Jackobyte — Tue, 23 May 2023 14:24:14 GMT

They were very clear and were in direct contact with the Networks team - I did not request <static ip>.plus.com and actually requested that it be <username>.plus.com as in their documentation and they said, in no uncertain terms, that this is no longer the case and also that custom domains are no longer supported.

It seems in this case that you, @MisterW , have not been kept informed just like me and the rest of the UK.

Re: Need to get my rDNS for my static ip address to point to to my domain

Jackobyte — Thu, 25 May 2023 09:03:54 GMT

@MisterW Did you hear anything back or will someone else reply to the thread?

Re: Need to get my rDNS for my static ip address to point to to my domain

MisterW — Thu, 25 May 2023 09:45:37 GMT

@Jackobyte I haven't heard anything back from the escalation. I'm going to try and rattle a cage or two...

Re: Need to get my rDNS for my static ip address to point to to my domain

James30 — Thu, 25 May 2023 15:19:25 GMT

@Jackobyte @MisterW - As far as we're aware, this below is still the case.

There are 3 options available:

1 - username.plus.com – This is the default setting.

2 - IP.plus.com - 1-1-1-1.plus.com as an example.

3 - anything.domain.com - e.g. mail.bbc.co.uk – To use this option you will need to configure the forward record on the domain. We are required to prove you own the domain before any changes can be made and this will serve as verification. The domain can be hosted on the account or externally.

Re: Need to get my rDNS for my static ip address to point to to my domain

MisterW — Thu, 25 May 2023 15:27:49 GMT

@James30 thanks for confirming. Good to know I didn't miss anything changing...

Re: Need to get my rDNS for my static ip address to point to to my domain

securitizones — Thu, 25 May 2023 15:33:51 GMT

Can i get this changed to mail.smarterhomes4u.com then. My forward A record is already set up for this.

Regards

Steve

Re: Need to get my rDNS for my static ip address to point to to my domain

James30 — Thu, 25 May 2023 16:19:36 GMT

@securitizones - Please reply to this ticket @ https://www.plus.net/wizard/?p=view_question&id=234128673 and let me know when you have. TA

Re: Need to get my rDNS for my static ip address to point to to my domain

MisterW — Thu, 25 May 2023 16:24:28 GMT

@James30 maybe you could create a ticket for @Jackobyte as well

Re: Need to get my rDNS for my static ip address to point to to my domain

securitizones — Thu, 25 May 2023 16:28:23 GMT

I have replied -

Hi
yes i would like to action this and get my static ip address 80.229.234.184 pointed to my domain mail.smarterhomes4u.com

Regards

Steve

Re: Need to get my rDNS for my static ip address to point to to my domain

James30 — Thu, 25 May 2023 16:46:31 GMT

@securitizones I've sent the request of now. Thanks a lot.