topic Re: VOIP Providers in Everything else

VOIP Providers

JamesCRocks — Mon, 06 Mar 2023 17:28:01 GMT

Hi,

We're upgrading to full fibre early April and the suggestion is that I can get a VOIP deal (independent of Plusnet) including a couple of VOIP phones and my old number transferred but I'm coming up blank, they're either American or business oriented and way too expensive.

Does anyone have any suggestions who I can go to, to get a reasonable deal?

Thanks

James

Re: VOIP Providers

corringham — Mon, 06 Mar 2023 17:43:52 GMT

Try Andrews & Arnold VoIP - £1.44 per month per number, and reasonable call charges.

They may look business oriented, but home accounts are welcomed - they are very knowledgeable and professional, and UK based.

Re: VOIP Providers

MisterW — Mon, 06 Mar 2023 17:48:36 GMT

I'll second that

Re: VOIP Providers

bmc — Mon, 06 Mar 2023 18:17:04 GMT

@JamesCRocks

If you are upgrading from a PN account then there is no guarentee - at this time - of being able to transfer your number.

Brian

Re: VOIP Providers

corringham — Mon, 06 Mar 2023 18:45:25 GMT

The way to keep your number is to order FTTP as an additional service, and once that is in place order VoIP which will transfer your number away and trigger the closure of your Plusnet phone line and FTTC. It does mean a month overlap where you pay for both services.

Re: VOIP Providers

jgb — Mon, 06 Mar 2023 19:21:40 GMT

From April, the OFCOM "rules" say that ISPs need to offer customers ordering fibre the facility to keep their phone number available for 31 days (from order date or from fibre upgrade date is not clear) so that they can port it to another provider. How this will work with Plusnet is as yet unknown as Plusnet have not said anything as yet but it should prevent the automatic loss of your telephone number when upgrading to full fibre. It will possibly only apply to orders placed after the rule is introduced in early April and not to order placed before then.

Otherwise, as @corringham says, the safe route is to order fibre as a new service and take it from there.

Re: VOIP Providers

JamesCRocks — Mon, 06 Mar 2023 19:28:31 GMT

> From April, the OFCOM "rules" say that ISPs need to offer customers ordering fibre the

> facility to keep their phone number available for 31 days

Thanks

I'm going over 3rd April. I wonder if that applies to me and is it automatic.

James

Re: VOIP Providers

JamesCRocks — Mon, 06 Mar 2023 19:29:19 GMT

> Try Andrews & Arnold VoIP - £1.44 per month per number, and reasonable call charges.

Thanks, I will

James

Re: VOIP Providers

jgb — Mon, 06 Mar 2023 19:33:10 GMT

The OFCOM rules seem to suggest that the customer has to specifically ask for the facility and so I suspect that you will not be covered by this provision.

Re: VOIP Providers

bmc — Mon, 06 Mar 2023 19:42:20 GMT

@JamesCRocks

The unknown is will PN systems be able to handle this. Until recently you lost your number if you upgraded. To many people this doesn't matter but for those where it does they either sign up as a new customers (losing e-mail and other current add ons) or change ISP.

The PN DSL products work on the phone number - losing this tends to upset the system and can / does "lose" the number. There has been no official word from PN on the OFCOM mandate re number porting.

Brian

Re: VOIP Providers

S65v10 — Sun, 21 May 2023 19:05:51 GMT

@JamesCRocks

did you manage to move over successfully?

I am in the same boat now looking for a VOIP

Re: VOIP Providers

JamesCRocks — Sun, 21 May 2023 21:15:49 GMT

@S65v10 wrote:

@JamesCRocks

did you manage to move over successfully?

I am in the same boat now looking for a VOIP

I did, I confirmed all was OK in this thread:

Re: Gigaset N300IP & AA (Andrews & Arnold) VoIP Se... - Plusnet Community