topic Re: rDNS on static ip in Everything else

rDNS on static ip

PCloud — Thu, 11 May 2023 08:56:29 GMT

Does anyone know how to get my rDNS changed on my account, I have been chasing my own tail on the website as it says raise a ticket on support assistant, it takes me there and it says I cant raise items. My concern is my rdns is my pn username and my pn username is my realname, i dont want that resolvable.

I then called in and spoke to a lovely person who was trying hard to help me but eventually came back to me with "We don't know what that is" sorry, I explained and was put on hold a little while longer and then promised a call back on sunday.

Is there a better way / method to ask as for the rdns/ ptr change, seems like a really common and simple ask to me.

Thanks

Dave

Re: rDNS on static ip

MisterW — Thu, 11 May 2023 09:09:04 GMT

Is there a better way / method to ask as for the rdns/ ptr change, seems like a really common and simple ask to me.

@PCloud yes, you've just found it!.

One of the Plusnet help team will pick this up ( may take a day or two ) and either request confirmation here , or raise a ticket to which you can reply.

rDNS can either be set to <ipaddress>.plus.com or, if you have your own domain, something else provided you create an A record first.

Re: rDNS on static ip

willcutforth — Thu, 11 May 2023 18:04:17 GMT

Hey there @PCloud how are you doing?

I have created a ticket on https://www.plus.net/wizard/?p=view_question&id=233537736 if you can reply to that I will sort it for you.

Re: rDNS on static ip

PCloud — Thu, 11 May 2023 19:46:58 GMT

Thanks you, I have commented on the ticket as requested, I appreciate the help!

Re: rDNS on static ip

willcutforth — Sun, 14 May 2023 08:40:31 GMT

Thanks @PCloud sent it off now! Will keep an eye on it for you

Re: rDNS on static ip

willcutforth — Wed, 17 May 2023 09:33:01 GMT

This should be sorted now @PCloud

Re: rDNS on static ip

PCloud — Wed, 17 May 2023 09:37:03 GMT

Thanks a lot for the help will, just checked and I can see its no longer my name 🙂

Re: rDNS on static ip

willcutforth — Wed, 17 May 2023 09:39:40 GMT

Awesome, glad to hear it! Give me a shout if there is anything else you need