topic Another Reverse DNS Request in Everything else

Another Reverse DNS Request

colnebridge81 — Wed, 26 Apr 2023 12:43:16 GMT

Have spoken with the telephone support to request a Reverse DNS entry to be set up to be initially told: what I don't think we do that, to then yes but you need to let us know your A Record settings to then No We Don't Do That For Residential Customers.

Having a look at some of the other requests on here it seems it is possible but how do I go about getting it actioned.

Previously had it configured when I had a Plusnet Business account on the line.

Moved from a Plusnet business account to a residential one as I no longer needed the business connection at home and they are doing away with them to boot.

I've got a fixed IP configured and setup with a forward DNS record, I just need the reverse one configuring to prevent various services from chucking a wobbly.

Any help greatly appreciated. Thanks

Re: Another Reverse DNS Request

MisterW — Thu, 27 Apr 2023 10:23:42 GMT

The problem is that domain hosting and static IP's are legacy stuff and not many of the front line CSC know about them.

Im sure one of the Help Team will be along shortly, they'll likely raise a 'ticket' to which you can reply confirming the requested RDNS change and they will then put that request through to Netops.

Re: Another Reverse DNS Request

MatthewWheeler — Sun, 30 Apr 2023 19:50:10 GMT

Evening @colnebridge81

I'm really sorry to hear that you've had these issues.

If you can drop me a PM with the details of what you want it updating to I'll get it sorted

Re: Another Reverse DNS Request

colnebridge81 — Wed, 03 May 2023 23:20:07 GMT

Many thanks for your help in sorting this out for me.