topic Re: FTTP showing not available for address in Everything else

FTTP showing not available for address

cbcwebsite — Mon, 03 Apr 2023 19:33:50 GMT

I'm on a FTTC Business Contract till April 2024 when I have to leave Plusnet as the Business is closing. I have read elsewhere there is a "stop sell" on copper from Openreach on 5 September 2023. FTTP is not being offered for my property, so can not do anything till April 2024 about that - I also want to avoid exit charges and keep landline till then anyway.

What happens to customers unable to get FTTP hence stuck on copper? FTTP is available in the area but not available at 2 addresses - oddly in middle of church sites - so we know FTTP installation is going to be a right pain even if we can get it, but just have to hope can stay with Plusnet FTTC till FTTP is sorted, assuming it can be.

Re: FTTP showing not available for address

bill888 — Mon, 03 Apr 2023 20:17:54 GMT

Someone will correct me if I'm wrong, but the 'Stop Sell' September 2023 date probably applies only to PSTN (ie. the analogue telephone service). Openreach expect ISPs to start moving customers to VoIP.

I believe if you are connected to a FTTP Priority exchange, there would be a stop-sell for all copper services. The stop-sell date varies by area. See the excel spreadsheet found here:

https://www.openreach.co.uk/cpportal/products/the-all-ip-programme/stopsell-updates

I believe it will be possible to order copper services in non-FTTP Priority exchange areas. eg. FTTC without analogue telephone service is called SOGEA.

Re: FTTP showing not available for address

bmc — Mon, 03 Apr 2023 21:06:51 GMT

@bill888

Try the checker shown below. Below the results window will be a message about your Exchange - something like Fibre Priority Exchange Yes / No. Also does it say anything about FTTP

https://www.broadbandchecker.btwholesale.com/#/ADSL

Is it OpenReach who provided the local network for FTTP.

Brian

Re: FTTP showing not available for address

cbcwebsite — Mon, 03 Apr 2023 21:30:27 GMT

Exchange is not listed as Priority. Yes line is currently provided by Openreach though CityFibre are in the area as well so could be a possible with a new ISP.

Re: FTTP showing not available for address

Baldrick1 — Mon, 03 Apr 2023 21:41:14 GMT

Moderators Note

This topic has been moved from Full Fibre to Everything Else

Re: FTTP showing not available for address

pjmarsh — Tue, 04 Apr 2023 07:29:26 GMT

@cbcwebsite, I think the question was is it Openreach FTTP that is available to those around you?

If it is, and there are just 2 properties that aren't showing as having it available, do you know that they definitely can't get it or are you just going by what the checker says?

It could be that the Openreach database is incorrect, and you could actually get it. You can query that and get it corrected by filling in the form here.

Re: FTTP showing not available for address

cbcwebsite — Tue, 04 Apr 2023 09:01:16 GMT

I looked at what BT were offering to various addresses nearby. That's good if it is just an admin error, but was concerned at both church sites being like that. As it's Plusnet Business we can't upgrade to full fibre with them, but will have to hope we can stay long enough on Plusnet copper at end of contract to sort new ISP.. Full fibre I believe is possible but Openreach or CityFibre will make heavy weather of it as it's well away from the road as Virgin did a few years ago. It's a case of how may visits they'll need and getting the necessary permission(wayleave). From what I've heard so far, copper has to go full stop, even though installing full fibre will be a nightmare.

Re: FTTP showing not available for address

RealAleMadrid — Tue, 04 Apr 2023 09:17:00 GMT

@cbcwebsite The PSTN switchoff does not mean that copper has to go, copper lines will be around for many years into the future but will not carry telephone calls using the PSTN service. All calls will be using VOIP over FTTP or copper based xDSL services.

Re: FTTP showing not available for address

bmc — Tue, 04 Apr 2023 12:15:30 GMT

@cbcwebsite

You need to query OpenReach in case it is just an admin error. It might, or might not, get fixed it left alone.

Use the Address version of the Checker. Post code only and then select actual addresses from the drop down list. Select the properties on either side of you to see what they say. You're looking for WBC FTTP in the left hand column and Available to the right.

If both have FTTP available, then this gives you data to show OR in your query.

As a matter of interest is the property fed by an overhead or underground cable. It might be a technical issue.

Finally, you can check on the OpenReach website if FTTP is planned for your address.

Brian

Re: FTTP showing not available for address

bmc — Tue, 04 Apr 2023 12:18:14 GMT

@cbcwebsite

The very next website I looked at after posting my message has an article on the Analogue switchoff.

https://www.ispreview.co.uk/index.php/2023/04/comms-council-uk-publish-advice-for-the-2025-analogue-phone-switch-off.html

Brian

Re: FTTP showing not available for address

cbcwebsite — Thu, 06 Apr 2023 13:34:47 GMT

Thanks all for responses. Think I'm getting there now!

I checked all 4 buildings(3 overhead, 1 underground) on 2 church sites and none have WBC FTTP and Available specified - that's a discussion with Openreach if we want that. At a guess they are excluding sites like churches for whatever reason. That means these will have to go VoIP on the copper till Openreach have a change of mind.

However CityFibre claim they can supply just one building - so will their fibre go through the Openreach copper duct - if not it's probably too complicated?

Just out of interest I checked for my flat - neither Openreach or CityFibre here which I think is down to needing Freeholder permission. Council told us how wonderful fibre would be after all the roadworks and many of us can't get it!

Re: FTTP showing not available for address

bmc — Thu, 06 Apr 2023 15:09:39 GMT

@cbcwebsite

It's well worth asking the questions now so you're in a position to move when the time comes.

I would check a few properties in the vinicity for WBC FTTP just to check OR FTTP is active in your location.

Then check the OR website (not the Checker) to see what it says about your property.

Then ask OR via their contact form about FTTP.

Finally I'd phone CityFibre and ask id they plan you do your property.

Brian