topic Delay to disconnection required in Everything else

Delay to disconnection required

sheenalaing — Thu, 23 Feb 2023 11:03:36 GMT

Connection to new broadband/phone supplier delayed, urgently request Plusnet disconnection also delayed (due 24 Feb) otherwise will have no phone or broadband until 17 March! Have tried phoning Plusnet/twitter but unable to get through to anyone to help

Re: Delay to disconnection required

jab1 — Thu, 23 Feb 2023 11:16:36 GMT

@sheenalaing Welcome to the forums. Have you told PN you are changing providers? If not, then the service should continue until your new provider takes over.

Re: Delay to disconnection required

sheenalaing — Thu, 23 Feb 2023 11:20:08 GMT

Yes PN were advised by new provider, initial switch over date was 24 Feb, received email & letter from PN confirming this date - trying to get through some way to ask PN to delay this ….

Re: Delay to disconnection required

jab1 — Thu, 23 Feb 2023 11:36:23 GMT

Ah - then new provider should advise PN of the hold-up - that is the principle behind Gaining Provider Led (GPL) rules.

Re: Delay to disconnection required

sheenalaing — Thu, 23 Feb 2023 13:59:40 GMT

Many thanks for your reply.
Spoke to PN customer service who confirmed they won’t disconnect until sky switch - they have 17 March date for that.