topic Migrate static IP to new service in Everything else

Migrate static IP to new service

mikechilli — Thu, 16 Feb 2023 12:23:18 GMT

Hello!

I have just migrated from a Plusnet FTTC connection to a Plusnet Full Fibre connection and I had a static IP on the former - is there a way I can migrate the fact I have a static IP to the new connection (I am assuming it would be a new static IP which I have no issue with) or will this have automatically happened?

I keep forgetting to think about this when I am at home during support line opening hours so posting this to see if I can get an answer whilst I am at work and can make a call!

Thanks!

Re: Migrate static IP to new service

Browni — Thu, 16 Feb 2023 12:26:42 GMT

It should have happened automatically.

eta: Welcome to the forum!

Re: Migrate static IP to new service

MisterW — Thu, 16 Feb 2023 12:33:07 GMT

Assuming you have upgraded the exiisting account rather than start a new one, then the the static IP. should remain the same

Re: Migrate static IP to new service

Baldrick1 — Thu, 16 Feb 2023 13:18:29 GMT

Moderator’s Note

This topic has been moved from Broadband to Everything Else

Re: Migrate static IP to new service

SammyM — Fri, 17 Feb 2023 16:29:17 GMT

Hiya @mikechilli

Cheers for getting in touch, I appreciate it.

I can confirm that it has followed over with the new product