topic Re: Replacement YouView Controller in Everything else

Replacement YouView Controller

Ianp64 — Thu, 19 Jan 2023 18:11:53 GMT

Could someone either explain or contact me regarding obtaining a new replacement youview controller, please.

I have been a plusnet customer for many years and have never recieved any replacement or upgraded hardware. I have tried reporting this through the complaints section, but there is not a clear route to solve this issue.

Please help.

Re: Replacement YouView Controller

jab1 — Thu, 19 Jan 2023 18:15:10 GMT

@Ianp64 Plusnet no longer offer a TV service, and I doubt they have any hardware for it - the service was withdrawn quite a while ago.

Re: Replacement YouView Controller

Ianp64 — Thu, 19 Jan 2023 18:18:41 GMT

So how do i get a handset to operate my youview box ?.

Re: Replacement YouView Controller

jab1 — Thu, 19 Jan 2023 18:20:09 GMT

Did you not get one with it, or are you saying yours is broken?

Re: Replacement YouView Controller

Ianp64 — Thu, 19 Jan 2023 18:22:34 GMT

Sorry, i should have been more precise. I have had the box and handset from new ( quite a few years ), now the handset is broken, so cannot operate the box ( except for using the set top buttons, not ideal ).

Re: Replacement YouView Controller

jab1 — Thu, 19 Jan 2023 18:27:05 GMT

OK, now I understand. Unfortunately, I don't know the answer to that - maybe one of the more experienced Community members can answer the question, but no guarantees - In what way is it broken?

Re: Replacement YouView Controller

Ianp64 — Thu, 19 Jan 2023 18:28:54 GMT

It "got wet" and even after 24hrs drying out, it won't work.

Re: Replacement YouView Controller

Mustrum — Thu, 19 Jan 2023 18:29:04 GMT

BT have a few:

https://shop.bt.com/products/bt-youview--remote-control-080440-9CYZ.html

Other suppliers are available, just ask Google

Re: Replacement YouView Controller

jab1 — Thu, 19 Jan 2023 18:29:59 GMT

Thanks, @Mustrum 😀

Re: Replacement YouView Controller

Smith7 — Thu, 19 Jan 2023 18:37:22 GMT

Hi There is a good chance it will be a Humax box just need the modal

There are are many on EBay for about £6/7 I purchased a replacement a few years ago

eBay item number:144902379969

Re: Replacement YouView Controller

Ianp64 — Thu, 19 Jan 2023 18:49:44 GMT

Thanks for the info. I just thought plusnet might have some old/new stock that they could pass on.

It is a Humax DTRT2120

Re: Replacement YouView Controller

bobpullen — Sat, 21 Jan 2023 11:39:19 GMT

@Ianp64 - I'm not sure we do. The official response is definitely a 'no' as we no longer replace faulty/broken TV hardware. That said, if you give me a nudge early next week, I'll see if there's anything I can do as an exception.